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Showing results for : Customer experience
Customer Experience
How many different ways can you look at customer relationships?
Every business's goal is to develop an unshakeable customer relationship that defines the best ...
Gordon Polovin
September 13, 2023 | 6 MIN READ
Customer Experience
The 2020 Guide to Seasonal Delight Despite the Distance, Customer Edition
The holiday season is upon us. In 2020 that means kids aren’t supposed to hug mall Santas and...
Jenn Goddu
November 16, 2020 | 6 MIN READ
Customer Experience
How to Conduct a CX Audit to Improve Service Quality
Businesses that provide an excellent customer experience (CX) have better sales and brand l...
Richard Conn
September 4, 2023 | 8 MIN READ
Customer Experience
General
The Short on Reviews: How Strangers Drive Our Decisions
Why do online reviews matter? Anyone who has ever read online reviews when considering a purcha...
Chris Huang
November 17, 2020 | 5 MIN READ
Customer Experience
Round Out Your CX Program with Closed Loop Feedback Management
What?
Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...
Kendall Place
May 6, 2021 | 4 MIN READ
Customer Experience
The Best Ways to Collect Customer Feedback
Why care?
Organizations spend billions of dollars every year on digital technology apps that a...
Gordon Polovin
November 30, 2020 | 9 MIN READ
Customer Experience
8 Do’s And Don’ts of Live Chat Support
Providing an excellent customer experience (CX) is key to running a successful business. 73% of...
John Allen
March 15, 2024 | 8 MIN READ
Customer Experience
Customer Service Skills in 2025 and Beyond
What are customer service skills?
Every business today that’s into making the customer exper...
Gordon Polovin
December 17, 2024 | 9 MIN READ
Customer Experience
How do customer touchpoints drive marketing strategies in a competitive environment?
What is a customer touchpoint?
Imagine this—you leave by car from your home in Boca Raton. Y...
Gordon Polovin
May 26, 2023 | 9 MIN READ
About Sogolytics
Ticket to the Future: Smarter Feedback Management
Ticketing systems are nothing new. It’s easy to envision pulling a ticket at the deli counter...
Sacha Gragg
October 22, 2020 | 3 MIN READ
