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Showing results for : Customer experience
Customer Experience
Financial Services
Giving Credit Unions the Credit: 3 CX Lessons for the Digital World
Wondering how to inspire customer loyalty and create brand champions? Take a page from credit u...
Disha Sanghvi
February 10, 2021 | 4 MIN READ
About Sogolytics
Feature Focus
The Best of 2020: Sogolytics Edition
If you're surprised to find that January is already over, you're not alone. From global to nati...
Melissa Krut
November 21, 2023 | 8 MIN READ
Customer Experience
Market Research
Website Feedback: The Omnipresent Nudge of Modern Marketing
What is website feedback?
Website feedback -- a subset of customer feedback -- relates to obta...
Gordon Polovin
December 2, 2022 | 9 MIN READ
Best Practices
Customer Experience
General
Think small: Valuing service in the new normal
In a week that included both the Martin Luther King, Jr. holiday -- celebrated as the National ...
Melissa Krut
January 23, 2021 | 6 MIN READ
Customer Experience
Market Research
Connecting Customer Perception to Your Marketing Program
You'll be hard-pressed these days to find a viable market situation that isn't competitive. To ...
Gordon Polovin
December 2, 2022 | 8 MIN READ
Customer Experience
Market Research
Harnessing Brand Image to Gain a Competitive Advantage
The new year offers the perfect opportunity for a fresh look in the mirror, and brand image des...
Gordon Polovin
June 8, 2023 | 7 MIN READ
Customer Experience
Market Research
Skyrocket your online business with these types of marketing collateral
Savvy marketers enter competitive segments armed with tools and weapons that keep them at the c...
Gordon Polovin
March 28, 2024 | 5 MIN READ
Customer Experience
Market Research
Market Research Bias and the Customer Experience
Every active company focuses on perfecting their market segment customer experience (CX). This ...
Gordon Polovin
June 3, 2023 | 6 MIN READ
Customer Experience
General
Five Ways to Adapt to a Christmas in Lockdown
While many of us have up Christmas trees and other holiday decorations already, recent headline...
Jake Burgess
December 2, 2022 | 6 MIN READ
Customer Experience
Transactional vs. Relational NPS
Whether Transactional or Relational, Net Promoter Score (NPS) has a massive advantage in the ...
Gordon Polovin
June 7, 2023 | 6 MIN READ
