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Showing results for : Customer experience
Customer Experience
Market Research
The Big Consumer Trends of 2021
No article on consumer trends is complete without addressing the COVID-19 pandemic's disruption...
Gordon Polovin
July 7, 2021 | 7 MIN READ
Customer Experience
From First to Last: How to Improve Your Customer Experience
Want to improve your customer experience? Here’s how you can influence perceptions and take y...
Disha Sanghvi
July 24, 2021 | 4 MIN READ
Customer Experience
K-12/Higher Education
Professional Development
Higher Ed Marketing Advice From a Recent Grad
I remember looking at colleges while in high school, wondering where my next four years would b...
Adam Spencer
April 11, 2022 | 7 MIN READ
Best Practices
Customer Experience
Market Research
How Customer-Led Product Improvement Can Supercharge Your Business
It’s common for business owners to feel like they need to have all the answers. They alone be...
Jake Burgess
June 24, 2021 | 6 MIN READ
Customer Experience
Jet, Set, Go! Customer Experience in Travel and Tourism
Wanderlust is in the air. The world is ready to travel, and with changing travel guidelines in ...
Disha Sanghvi
February 23, 2024 | 5 MIN READ
Customer Experience
Employee Engagement
Responding to Negative Feedback
The negative feedback arena is vast because it embraces customers and employees — the lifeblo...
Gordon Polovin
July 24, 2021 | 10 MIN READ
About Sogolytics
Employee Engagement
General
Emergence: Cicadas, Masks, and Returning To
How familiar are you with cicadas?Depending on where you live, cicadas might be a mysteriou...
Melissa Krut
August 9, 2023 | 6 MIN READ
Customer Experience
What Is Customer Engagement Marketing?
Good marketing gets the job done, sometimes without drawing attention to itself at all. Done we...
Gordon Polovin
August 7, 2023 | 9 MIN READ
Customer Experience
Survey Types
How to Survey Your Target Audience’s User Experience
Continuing our previous post, "4 User Experience Questions to Include in Your Survey," what que...
Kathy Edens
May 21, 2021 | 5 MIN READ
Customer Experience
The Detractor Opportunity: How to Win Over Your Critics and Improve Customer Experience
Every business has its detractors. While you can’t demand that they change their mind, you ca...
Disha Sanghvi
June 3, 2023 | 5 MIN READ
