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Best Practices
Customer Experience
Financial Services
Improve Your Credit Union’s Social Media Presence With These 6 Tips
Social media is increasingly becoming a bigger and bigger part of people’s everyday lives. So...
Patrick Grieve
May 9, 2022 | 5 MIN READ
Best Practices
Customer Experience
Financial Services
Personalization vs. Privacy: How Credit Unions Can Find the Balance
Today, consumers are living in the golden age of personalization. Movie and music streaming ser...
Patrick Grieve
August 9, 2023 | 5 MIN READ
Customer Experience
What Scary Movies Tell Us About CX
There are many people in the world who love a good scare, and there are plenty more people who ...
LeTeisha Newton
October 13, 2023 | 8 MIN READ
Customer Experience
Employee Engagement
How Do YOU Contribute to CX: Marketing Writer
In customer experience, marketing matters. Before we break that down, though, let's get one str...
LeTeisha Newton
March 26, 2022 | 4 MIN READ
Best Practices
Customer Experience
Think Like a Child: Valuable CX Lessons from Kids’ Museums
Children are notoriously difficult to engage for long periods of time. They’ve got permanentl...
Jake Burgess
March 17, 2022 | 7 MIN READ
Customer Experience
Customer Experience: Tips & Tricks from the World of Museums
Money is important to museums. They need to keep the lights on and pay their staff. They need t...
Jake Burgess
March 9, 2022 | 8 MIN READ
About Sogolytics
Customer Experience
Employee Engagement
Exploring Success: An Interview with Sogolytics’s VP of Success, Melissa Krut
You’ve set the goals, but are you on track? The first step to achieving your target is unders...
Sogolytics
March 3, 2022 | 8 MIN READ
Customer Experience
Why a Customer Success Management Program is Vital to Every Business
Over time, the pendulum has swung from "The customer is always right!" to a more nuanced unders...
Gordon Polovin
February 28, 2022 | 8 MIN READ
Customer Experience
“Get Rich Quick” Method for Understanding Customer Desires
If your company could only allocate budget to one single aspect of sales or marketing, it shoul...
Jake Burgess
February 14, 2022 | 6 MIN READ
Customer Experience
The Pros and Cons of Chatbots in Customer Service
We live in an era where customer support teams are regularly overloaded with requests, but comp...
Jake Burgess
February 10, 2022 | 6 MIN READ
