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Showing results for : Customer experience
Best Practices
Customer Experience
Travel and Hospitality
Listening to Traveler Feedback Today is Key to an Airline’s Success Tomorrow
It’s no secret that the aviation industry has been one of the sectors most impacted by the CO...
Natasha Safronova
July 21, 2022 | 4 MIN READ
Best Practices
Customer Experience
Travel and Hospitality
How to Reverse the Decline in Hotel Guest Satisfaction in 2022
For the hotel industry in 2022, it’s a classic case of “good news, bad news.”The good...
Patrick Grieve
July 21, 2023 | 5 MIN READ
Best Practices
Customer Experience
Financial Services
3 Keys to Improving the Banking Customer Experience
Once upon a time, where you banked was determined solely by where you lived. Banking customers ...
Patrick Grieve
March 11, 2024 | 5 MIN READ
Best Practices
Customer Experience
Enter the CX Matrix
Most of us remember where we were in life when we came across Neo and the choice Morpheus gave ...
LeTeisha Newton
December 2, 2022 | 4 MIN READ
About Sogolytics
Customer Experience
Customer Experience Software: The Best CX Platforms on the Market Today
Looking for a customer experience software solutions? You're not alone! Customer experience sol...
Gordon Polovin
December 21, 2024 | 13 MIN READ
Best Practices
Customer Experience
Survey Types
When to Initiate a CSAT Survey
We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...
LeTeisha Newton
August 23, 2024 | 4 MIN READ
Best Practices
Customer Experience
Survey Types
How is CSAT Calculated?
The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...
LeTeisha Newton
June 18, 2022 | 4 MIN READ
Best Practices
Customer Experience
General
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 9 MIN READ
Best Practices
Customer Experience
Designing Accessible Experiences: Getting Started
Does your business cater to your entire audience? How thoughtful are your solutions and product...
Disha Sanghvi
November 25, 2024 | 6 MIN READ
Customer Experience
What is CXI? Into the World of Customer Experience Innovation
Customer experience itself is no longer an unknown topic, but one of great importance in the bu...
LeTeisha Newton
November 18, 2024 | 5 MIN READ
