Best Practices

Customer Experience

Market Research

How to Launch Your App Successfully in 2025

If you build it, they will come -- right? Unsurprisingly, app developers often demonstrate a...

Gordon Polovin

December 20, 2024 | 15 MIN READ

Best Practices

Customer Experience

Retail

Why Retail Customer Experience Matters

Customer experience, as a whole, has become the key differentiator for most customers. In fa...

Gordon Polovin

October 23, 2024 | 11 MIN READ

Best Practices

Customer Experience

Retail

Price Discount Holidays and Retail Experience

Holidays, holidays, holidays! We can't say it enough. Who, you may ask, is "we"? It's both t...

Gordon Polovin

December 6, 2022 | 8 MIN READ

Best Practices

Customer Experience

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and revie...

Cherie Foo

November 22, 2022 | 8 MIN READ

Real Estate

Airbnb’s Impact on the Rental Landscape

Before Airbnb and Vrbo came about, the rental landscape was drastically different. For one t...

Cherie Foo

November 10, 2022 | 6 MIN READ

Best Practices

Customer Experience

Technology

Travel and Hospitality

How To Use Tech To Delight Your Guests

It’s 2022, and it’s time for hotels to step it up. Gone are the days of making your gues...

Cherie Foo

May 30, 2023 | 8 MIN READ

Best Practices

Customer Experience

Retail

The Power of an Omnichannel Retail Experience

Consumer shopping behavior is unrecognizable from what it was a few years back. As a result, ma...

Gordon Polovin

March 27, 2023 | 12 MIN READ

Customer Experience

Real Estate

Home Cash Buyers: The CX Difference

Selling a home or a property isn’t an easy process. Even though most people go the realtor ro...

Disha Sanghvi

October 17, 2022 | 4 MIN READ

Customer Experience

Healthcare

How Digital Healthcare Impacts Patient Experience

Healthcare is expanding rapidly, and digital healthcare facilities are becoming more and more c...

Gordon Polovin

November 25, 2024 | 8 MIN READ

Best Practices

Customer Experience

Do Businesses Need a Chief Experience Officer (CXO)?

It's clear that being a truly customer-first business brings tremendous benefits in terms of cu...

Jake Burgess

September 27, 2022 | 6 MIN READ