Best Practices

Customer Experience

Analyzing the 2023 Customer Rage Survey

Rage is not an emotion you want customers to feel in connection with your business. Yet the rec...

Jenn Goddu

November 23, 2023 | 5 MIN READ

About Sogolytics

Best Practices

Customer Experience

Building a Better VoC Program

"We hear you." "We're listening." "We get you." Marketing departments have churned out so ma...

Patrick Grieve

April 19, 2023 | 5 MIN READ

Best Practices

Customer Experience

How and When to Apologize to Customers

Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...

Jenn Goddu

April 6, 2023 | 6 MIN READ

Best Practices

Customer Experience

Employee Engagement

Incorporating Diversity and Inclusion in Daily Life

Embracing diversity, equity, and inclusion (DEI) in our lives every day is something many of us...

Jenn Goddu

March 29, 2023 | 7 MIN READ

Customer Experience

Employee Engagement

How HR Leaders Use EQ to Improve CX

Emotional intelligence has gained increasing attention in the field of HR leadership over the p...

Jake Burgess

March 22, 2023 | 5 MIN READ

General

Survey Types

Top 10 Online Survey Analysis Tools in 2025

Many hard-nosed CEOs and COOs, when they see a title like this, ask the question, "Why do I nee...

Gordon Polovin

January 28, 2025 | 10 MIN READ

Best Practices

Consulting

Customer Experience

How to Choose the Right CX Consultant

The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...

Gordon Polovin

March 15, 2023 | 10 MIN READ

Customer Experience

Customer Engagement Software vs. CRM

At a company forum the other day, the lecturer, when talking about customer engagement software...

Gordon Polovin

July 10, 2023 | 7 MIN READ

Best Practices

Customer Experience

Why Sentiment is Key to CX Analysis

Customer experience analysis, or CX analysis, involves studying the ways in which potential and...

Patrick Grieve

February 8, 2023 | 5 MIN READ

Best Practices

Financial Services

How Data Is Revolutionizing Banking CX

This article focuses on how banks and financial service institutions can create a more meaningf...

Gordon Polovin

January 30, 2023 | 9 MIN READ