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Showing results for : Customer experience
General
Survey Types
Top 10 Online Survey Analysis Tools in 2025
Many hard-nosed CEOs and COOs, when they see a title like this, ask the question, "Why do I nee...
Gordon Polovin
December 20, 2024 | 10 MIN READ
Best Practices
Consulting
Customer Experience
How to Choose the Right CX Consultant
The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...
Gordon Polovin
March 15, 2023 | 10 MIN READ
Customer Experience
Customer Engagement Software vs. CRM
At a company forum the other day, the lecturer, when talking about customer engagement software...
Gordon Polovin
July 10, 2023 | 7 MIN READ
Best Practices
Customer Experience
Why Sentiment is Key to CX Analysis
Customer experience analysis, or CX analysis, involves studying the ways in which potential and...
Patrick Grieve
February 8, 2023 | 5 MIN READ
Best Practices
Financial Services
How Data Is Revolutionizing Banking CX
This article focuses on how banks and financial service institutions can create a more meaningf...
Gordon Polovin
January 30, 2023 | 9 MIN READ
Customer Experience
Financial Services
What You Should Know About Buy Now Pay Later
Credit card companies (CCCs)—gigantic enterprises generating trillions of revenue dollars—h...
Gordon Polovin
January 26, 2023 | 9 MIN READ
Best Practices
Customer Experience
Employee Engagement
Looking Back: Measuring Company Success
When trying to evaluate “success,” there are a million different key performance indicators...
Jake Burgess
January 25, 2023 | 5 MIN READ
Best Practices
Financial Services
General
Retail
Buy Now, Pay Later: The eCommerce Revolution
We've all heard of Buy Now, Pay Later (BNPL) offers. In fact, there's a good chance that you ha...
Gordon Polovin
January 19, 2023 | 11 MIN READ
Best Practices
Customer Experience
Did You Deliver on CX Last Year?
The new year is filled with a rush of excitement, as companies set new targets and plan the pat...
Jake Burgess
January 8, 2024 | 6 MIN READ
Best Practices
Customer Experience
Market Research
Retail
6 Free or Low-Cost Ways to Market a Business
If you’ve ever run PPC (pay-per-click) campaigns on Facebook or Google, you’ll know that pr...
Cherie Foo
January 11, 2023 | 6 MIN READ
