Customer Experience

Uncovering the Silent Majority: Gleaning Insights from Non-Vocal Customers

Most brands have begun to realize that customer feedback is essential for business growth. It u...

Jake Burgess

May 22, 2023 | 7 MIN READ

Customer Experience

Technology

Overcoming CX Blind Spots in Tech Companies

Technology plays an essential role in how today's businesses interact with their customers. Fro...

Cherie Foo

June 22, 2023 | 8 MIN READ

Customer Experience

Use it or Lose it: Personalization in Practice

As the CEO of TriedBlu Consultancy and a tech-savvy consumer, John understands the importance o...

LeTeisha Newton

August 9, 2023 | 7 MIN READ

Customer Experience

Personalization vs. Privacy: Building the Balance

Customers want personalized and contextualized experiences, but as awareness of security threat...

Disha Sanghvi

May 11, 2023 | 6 MIN READ

Customer Experience

Personalization Dangers: Can You See Me?

Imagine this, you’re sitting at home scrolling on the internet, looking for a better way to c...

LeTeisha Newton

August 9, 2023 | 8 MIN READ

Customer Experience

What’s Grace Got to Do With It: Enhancing Customer Experience

April is excited for her wedding and passionate that things turn out right. Yet, she’s flabbe...

Jenn Goddu

June 26, 2023 | 6 MIN READ

About Sogolytics

Customer Experience

Survey Types

NPS: Turning Detractors Into Promoters

A month ago, my car was rear-ended while it was parked outside of my house. There was no note, ...

LeTeisha Newton

May 8, 2023 | 3 MIN READ

Best Practices

General

Building Customer Trust: Marketing Your Privacy and Security Practices

Sogolytics · Building Customer Trust: Marketing Your Privacy and Security Practices | Sogoly...

Natasha Safronova

May 25, 2023 | 6 MIN READ

About Sogolytics

Accounting for Success: An Interview with Sogolytics Account Managers

It’s important for all businesses to understand their audience. After all, without this, you ...

Sogolytics

April 28, 2023 | 7 MIN READ

Customer Experience

The Right Decisions for Customer Loyalty

Having all the right data is just the first – albeit very important – step to managing your...

LeTeisha Newton

May 4, 2023 | 4 MIN READ