Search Blogs
Showing results for : Customer experience
Customer Experience
What’s Grace Got to Do With It: Enhancing Customer Experience
April is excited for her wedding and passionate that things turn out right. Yet, she’s flabbe...
Jenn Goddu
June 26, 2023 | 6 MIN READ
About Sogolytics
Customer Experience
Survey Types
NPS: Turning Detractors Into Promoters
A month ago, my car was rear-ended while it was parked outside of my house. There was no note, ...
LeTeisha Newton
May 8, 2023 | 3 MIN READ
Best Practices
General
Building Customer Trust: Marketing Your Privacy and Security Practices
Sogolytics · Building Customer Trust: Marketing Your Privacy and Security Practices | Sogoly...
Natasha Safronova
May 25, 2023 | 6 MIN READ
About Sogolytics
Accounting for Success: An Interview with Sogolytics Account Managers
It’s important for all businesses to understand their audience. After all, without this, you ...
Sogolytics
April 28, 2023 | 7 MIN READ
Customer Experience
The Right Decisions for Customer Loyalty
Having all the right data is just the first – albeit very important – step to managing your...
LeTeisha Newton
May 4, 2023 | 4 MIN READ
Best Practices
Customer Experience
Analyzing the 2023 Customer Rage Survey
Rage is not an emotion you want customers to feel in connection with your business. Yet the rec...
Jenn Goddu
November 23, 2023 | 5 MIN READ
About Sogolytics
Best Practices
Customer Experience
Building a Better VoC Program
"We hear you." "We're listening." "We get you."Marketing departments have churned out so ma...
Patrick Grieve
April 19, 2023 | 5 MIN READ
Best Practices
Customer Experience
How and When to Apologize to Customers
Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...
Jenn Goddu
April 6, 2023 | 6 MIN READ
Best Practices
Customer Experience
Employee Engagement
Incorporating Diversity and Inclusion in Daily Life
Embracing diversity, equity, and inclusion (DEI) in our lives every day is something many of us...
Jenn Goddu
March 29, 2023 | 7 MIN READ
Customer Experience
Employee Engagement
How HR Leaders Use EQ to Improve CX
Emotional intelligence has gained increasing attention in the field of HR leadership over the p...
Jake Burgess
March 22, 2023 | 5 MIN READ
