Customer Experience

Survey Types

How to Use Christmas Surveys to Boost Holiday Marketing Ideas and Promotions

Feeling festive? If you're a small business owner, marketing professional, or customer experien...

Gordon Polovin

December 21, 2024 | 11 MIN READ

Customer Experience

Technology

Automated Quality Management: How to Improve Customer Satisfaction With AQM

Ever wonder how pearl divers manage to find those few precious gems in the vast ocean? Those wh...

Kashyap Vyas

January 6, 2025 | 9 MIN READ

Customer Experience

From Purchase to Loyalty: Strategies to Reduce Post-Purchase Dissonance

Have you ever bought something, then immediately regretted your decision? Post-purchase diss...

Cherie Foo

November 20, 2024 | 10 MIN READ

Customer Experience

6 Customer Loyalty Program Errors That Kill Customer Engagement

Customer loyalty programs can offer amazing opportunities for both customers and brands, but no...

Gordon Polovin

October 14, 2024 | 11 MIN READ

Customer Experience

Technology

The Evolution of Customer Expectations: Study Results

The end of the relationship started with something simple: a package that arrived late. Whil...

Sarah Faiz

October 6, 2024 | 4 MIN READ

Customer Experience

Market Research

6 Innovative Leading Brand Customer Experience Strategies

There's no longer a debate about whether or not an engaging customer experience (CX) opens the ...

Gordon Polovin

September 16, 2024 | 10 MIN READ

Customer Experience

The 6 Known-Brand Reward Programs Creating CX Waves in 2025

Modern loyalty programs prioritize practicality, but to succeed, their designers must have visi...

Gordon Polovin

December 20, 2024 | 10 MIN READ

Travel and Hospitality

Personalization with AI: Guest Experiences that Impress

Artificial Intelligence (AI) has changed the way we view the world. With businesses leveraging ...

Disha Sanghvi

October 2, 2024 | 6 MIN READ

Customer Experience

Financial Services

Technologies Defining the Future of Consumer Finance

The finance sector runs on two things: trust and technology. While financial service providers ...

Kashyap Vyas

November 1, 2024 | 8 MIN READ

Customer Experience

6 Psychological Strategies to Improve Customer Loyalty and Retention

You’ve launched a new product. And while most of the market is still teetering on the edge, d...

Disha Sanghvi

September 11, 2024 | 7 MIN READ