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Showing results for : Customer experience
Customer Experience
From Purchase to Loyalty: Strategies to Reduce Post-Purchase Dissonance
Have you ever bought something, then immediately regretted your decision?Post-purchase diss...
Cherie Foo
November 20, 2024 | 10 MIN READ
Customer Experience
6 Customer Loyalty Program Errors That Kill Customer Engagement
Customer loyalty programs can offer amazing opportunities for both customers and brands, but no...
Gordon Polovin
October 14, 2024 | 11 MIN READ
Customer Experience
Technology
The Evolution of Customer Expectations: Study Results
The end of the relationship started with something simple: a package that arrived late.Whil...
Sarah Faiz
October 6, 2024 | 4 MIN READ
Customer Experience
Market Research
6 Innovative Leading Brand Customer Experience Strategies
There's no longer a debate about whether or not an engaging customer experience (CX) opens the ...
Gordon Polovin
September 16, 2024 | 10 MIN READ
Customer Experience
The 6 Known-Brand Reward Programs Creating CX Waves in 2025
Modern loyalty programs prioritize practicality, but to succeed, their designers must have visi...
Gordon Polovin
December 20, 2024 | 10 MIN READ
Travel and Hospitality
Personalization with AI: Guest Experiences that Impress
Artificial Intelligence (AI) has changed the way we view the world. With businesses leveraging ...
Disha Sanghvi
October 2, 2024 | 6 MIN READ
Customer Experience
Financial Services
Technologies Defining the Future of Consumer Finance
The finance sector runs on two things: trust and technology. While financial service providers ...
Kashyap Vyas
November 1, 2024 | 8 MIN READ
Customer Experience
6 Psychological Strategies to Improve Customer Loyalty and Retention
You’ve launched a new product. And while most of the market is still teetering on the edge, d...
Disha Sanghvi
September 11, 2024 | 7 MIN READ
Best Practices
Customer Experience
2024’s Customer Service Experience: Evolving for Lasting Connections
Forget everything about the “sell me this pen” model. Today, sales is more about building m...
Kashyap Vyas
October 9, 2024 | 11 MIN READ
Customer Experience
Survey Types
Save the Day with Survey Templates: CX
An annoyed client just had a long call with your support expert - did it go well? A customer ju...
Disha Sanghvi
October 2, 2024 | 6 MIN READ
