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Showing results for : customer expectations
Best Practices
Customer Experience
Retail
Price Discount Holidays and Retail Experience
Holidays, holidays, holidays! We can't say it enough.Who, you may ask, is "we"? It's both t...
Gordon Polovin
December 6, 2022 | 8 MIN READ
Real Estate
Airbnb’s Impact on the Rental Landscape
Before Airbnb and Vrbo came about, the rental landscape was drastically different.For one t...
Cherie Foo
November 10, 2022 | 6 MIN READ
Best Practices
Customer Experience
Retail
The Power of an Omnichannel Retail Experience
Consumer shopping behavior is unrecognizable from what it was a few years back. As a result, ma...
Gordon Polovin
March 27, 2023 | 12 MIN READ
Customer Experience
Real Estate
Realtor vs. Home Cash Buyer: Seller Experience Comparison
So, you're ready to sell your place? Definitely a big decision! Now that you've made this choic...
Gordon Polovin
September 15, 2022 | 12 MIN READ
Best Practices
Customer Experience
Enter the CX Matrix
Most of us remember where we were in life when we came across Neo and the choice Morpheus gave ...
LeTeisha Newton
December 2, 2022 | 4 MIN READ
Customer Experience
Financial Services
Banking on Gen Z: How the Financial Services Industry Must Adapt
Like everything else, the COVID-19 pandemic has changed the banking industry. Along with the ad...
Adam Spencer
September 21, 2021 | 3 MIN READ
Customer Experience
The Perception Gap: Getting from Expectation to Reality
Sure, sales numbers matter, as do those key CX metrics you've been measuring (right?). But that...
Disha Sanghvi
June 3, 2023 | 4 MIN READ
Customer Experience
General
How CX Expectations Shape Our Human Experiences
Consumer behavior changed in 2020. Really, we had to adapt in all areas of our lives. One const...
Jenn Goddu
March 13, 2021 | 6 MIN READ
