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Showing results for : customer expectations
Customer Experience
Bridge the Summer Break with Seasonal CX
Customer spend patterns keep changing throughout the year. Have you ever noticed customers buyi...
Disha Sanghvi
June 15, 2023 | 4 MIN READ
Customer Experience
Technology
How AI Has Changed the CX of Tech Companies
Ever thought about how often you interact with tech companies in your day-to-day life?If yo...
Cherie Foo
May 31, 2023 | 7 MIN READ
Customer Experience
Uncovering the Silent Majority: Gleaning Insights from Non-Vocal Customers
Most brands have begun to realize that customer feedback is essential for business growth. It u...
Jake Burgess
May 22, 2023 | 7 MIN READ
Customer Experience
Technology
Overcoming CX Blind Spots in Tech Companies
Technology plays an essential role in how today's businesses interact with their customers. Fro...
Cherie Foo
June 22, 2023 | 8 MIN READ
Best Practices
Customer Experience
Analyzing the 2023 Customer Rage Survey
Rage is not an emotion you want customers to feel in connection with your business. Yet the rec...
Jenn Goddu
November 23, 2023 | 5 MIN READ
Best Practices
Customer Experience
How and When to Apologize to Customers
Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...
Jenn Goddu
April 6, 2023 | 6 MIN READ
Best Practices
Consulting
Customer Experience
How to Choose the Right CX Consultant
The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...
Gordon Polovin
March 15, 2023 | 10 MIN READ
Customer Experience
Customer Engagement Software vs. CRM
At a company forum the other day, the lecturer, when talking about customer engagement software...
Gordon Polovin
July 10, 2023 | 7 MIN READ
Best Practices
Financial Services
General
Retail
Buy Now, Pay Later: The eCommerce Revolution
We've all heard of Buy Now, Pay Later (BNPL) offers. In fact, there's a good chance that you ha...
Gordon Polovin
January 19, 2023 | 11 MIN READ
Best Practices
Customer Experience
Leveraging CX Insights During Inflation
Over the last few years, the economic circumstances of the world have been in a constant state ...
Disha Sanghvi
December 22, 2022 | 6 MIN READ
