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Showing results for : customer churn
Best Practices
Customer Experience
General
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 9 MIN READ
Customer Experience
Employee Engagement
How to Retain Employees, Engage Customers, and Win in 2024
In the modern business world, CEOs carry responsibility for their company's continued growth an...
Gordon Polovin
January 8, 2024 | 7 MIN READ
Customer Experience
Employee Engagement
The Buck Stops At The Top: Here’s Why Today’s CEOs Are Nervous
Are you a CEO, COO, or business owner, facing the challenges caused by the pandemic and everyth...
Gordon Polovin
March 4, 2022 | 6 MIN READ
Customer Experience
Why a Customer Success Management Program is Vital to Every Business
Over time, the pendulum has swung from "The customer is always right!" to a more nuanced unders...
Gordon Polovin
February 28, 2022 | 8 MIN READ
Customer Experience
How to Build a Customer Base for the Long Term
Everyone knows that if you want to build something big, you need a strong and steady foundation...
Gordon Polovin
June 5, 2023 | 7 MIN READ
Customer Experience
Employee Engagement
General
Technology
Great Techspectations: Making Technology Do It All So We Don’t Have To
If you had a hammer, would you:(a) Hammer in the morning, hammer in the evening, all over t...
Melissa Krut
May 30, 2023 | 6 MIN READ
Customer Experience
Market Research
The Season of Churn: Pandemic-influenced Consumer Attrition
The COVID-19 pandemic was a B2B and B2C upheaval that made traditional marketing and organizati...
Gordon Polovin
August 2, 2021 | 6 MIN READ
Customer Experience
Employee Engagement
Responding to Negative Feedback
The negative feedback arena is vast because it embraces customers and employees — the lifeblo...
Gordon Polovin
July 24, 2021 | 10 MIN READ
About Sogolytics
Customer Experience
Customer Lifetime Value (CLV) – A Key Metric in the Pursuit of Customer Service Feedback
What is the lifetime value of a customer?
Marketing executives in businesses all over the USA ...
Gordon Polovin
June 26, 2020 | 6 MIN READ
Customer Experience
Why Customer Retention is a Crucial Part of Company Strategy
What is Customer Retention?
Losing clients is costly. It far outweighs the expense of earnin...
Gordon Polovin
January 16, 2023 | 7 MIN READ
