Customer Experience

10 Ways To Churn-Proof Your Business in 2025 From 5 Lessons Learned In 2024

Customer churn (often called customer attrition) kicks in when customers, for various reasons, ...

Gordon Polovin

January 6, 2025 | 10 MIN READ

Best Practices

Customer Experience

Customer Retention Strategies for 2025 and Beyond: 6 Practical Tips That Can Make a Difference

Losing customers can be one of the most significant challenges to an organization's growth. In ...

Gordon Polovin

January 6, 2025 | 10 MIN READ

Customer Experience

Top CX Trends that Emerged in 2023

What would you consider your top priority when it comes to retaining customers and increasing c...

Ruma Malia

December 18, 2023 | 5 MIN READ

Customer Experience

Employee Engagement

5 EX Metrics to Transform Your CX

Two vital business success drivers are employee retention and customer loyalty, thus consolidat...

Gordon Polovin

February 23, 2024 | 9 MIN READ

Customer Experience

Tailoring CX Strategies for Inflation

The US economy is facing record inflation rates, and this has impacted nearly every aspect of c...

Disha Sanghvi

November 8, 2023 | 5 MIN READ

Customer Experience

Net Revenue Retention: The Complete Guide

In the ever-changing world of SaaS, both technological capabilities and customer expectations c...

Sadashiv Pal

June 7, 2024 | 8 MIN READ

Best Practices

Customer Experience

Your Ultimate Guide to Customer Satisfaction

Sogolytics · Your Ultimate Guide to Customer Satisfaction | Sogolytics BlogCast Today, wher...

LeTeisha Newton

October 17, 2023 | 15 MIN READ

Customer Experience

Decoding Omnichannel Customer Expectations

Omnichannel marketing is all about staying relevant to customers. How? By enabling customers to...

Gordon Polovin

August 14, 2023 | 9 MIN READ

Employee Engagement

How Can Assessments Aid Employee Performance?

Poor team performance, identified mainly through below-standard business KPIs (Key Performance ...

Gordon Polovin

June 13, 2023 | 8 MIN READ

Customer Experience

Technology

Overcoming CX Blind Spots in Tech Companies

Technology plays an essential role in how today's businesses interact with their customers. Fro...

Cherie Foo

June 22, 2023 | 8 MIN READ