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Showing results for : CSAT
Customer Experience
Financial Services
BankWorld 2024: Our Takeaways
Are we heading into a recession or not?While there's a lot of talk about a "soft landing" f...
Maryo Bruno
January 19, 2024 | 5 MIN READ
Customer Experience
Better Marketing Experiences for Improved CX
Marketing.The start—and stop—of any campaign. The way to the promised land of perfect c...
LeTeisha Newton
December 19, 2023 | 7 MIN READ
Customer Experience
Technology
How AI Has Changed the CX of Tech Companies
Ever thought about how often you interact with tech companies in your day-to-day life?If yo...
Cherie Foo
May 31, 2023 | 7 MIN READ
Customer Experience
Employee Engagement
How HR Leaders Use EQ to Improve CX
Emotional intelligence has gained increasing attention in the field of HR leadership over the p...
Jake Burgess
March 22, 2023 | 5 MIN READ
Best Practices
Customer Experience
Did You Deliver on CX Last Year?
The new year is filled with a rush of excitement, as companies set new targets and plan the pat...
Jake Burgess
January 8, 2024 | 6 MIN READ
Best Practices
Customer Experience
Everything You Need to Know About the CSAT Survey
Everyone is talking about the CSAT survey, and with good reason! The Customer Satisfaction Surv...
LeTeisha Newton
August 22, 2022 | 6 MIN READ
Best Practices
Customer Experience
Financial Services
3 Keys to Improving the Banking Customer Experience
Once upon a time, where you banked was determined solely by where you lived. Banking customers ...
Patrick Grieve
March 11, 2024 | 5 MIN READ
Best Practices
Customer Experience
Survey Types
When to Initiate a CSAT Survey
We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...
LeTeisha Newton
August 23, 2024 | 4 MIN READ
Best Practices
Customer Experience
Survey Types
How is CSAT Calculated?
The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...
LeTeisha Newton
June 18, 2022 | 4 MIN READ
Customer Experience
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 4 MIN READ
