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Showing results for : COVID-19
Customer Experience
General
How CX Expectations Shape Our Human Experiences
Consumer behavior changed in 2020. Really, we had to adapt in all areas of our lives. One const...
Jenn Goddu
March 13, 2021 | 6 MIN READ
Customer Experience
Market Research
Making Marketing Memorable: How to Create Impactful Brand Strategies
Drive urgency, foster loyalty, and create lasting narratives that propel brand growth with effe...
Disha Sanghvi
July 14, 2023 | 5 MIN READ
General
Market Research
The Flood of Content and Why We Can’t Stop Creating More
As the 2020 pandemic leaks into 2021, one trend stands out. People sheltering at home need cont...
Kathy Edens
March 28, 2024 | 6 MIN READ
Customer Experience
Why Video Customer Service Will Boom in 2021
A lot has changed over the past year, not least the ways in which we communicate.Since the ...
Chris Thomas
June 3, 2023 | 4 MIN READ
Customer Experience
Market Research
B2C Customer Experience and B2B Customer Experience: Yes, There’s A Difference
Customer experience is one of the biggest topics in business these days, but as you might expec...
Gordon Polovin
June 2, 2023 | 12 MIN READ
Employee Engagement
No Days Off: The PTO Problem During the Pandemic
If you’re like me or many of the people I know, working from home has provided a lot of benef...
Adam Spencer
December 2, 2022 | 4 MIN READ
Best Practices
General
Strange Days: The Benefits of Pets as Coworkers
Since I’ve been working from home, I’ve had the pleasure of working alongside two furry cow...
Kendall Place
February 3, 2021 | 5 MIN READ
Employee Engagement
General
Emotional Intelligence Can Be Learned
The global pandemic has tested the best of us. No matter where we work, or at what level, we’...
Jenn Goddu
January 26, 2024 | 5 MIN READ
Best Practices
Customer Experience
General
Think small: Valuing service in the new normal
In a week that included both the Martin Luther King, Jr. holiday -- celebrated as the National ...
Melissa Krut
January 23, 2021 | 6 MIN READ
Employee Engagement
General
Lighten Up: The Impact of Light on Productivity
Have your employee pulse surveys revealed a drop in productivity during the winter months? Are ...
Disha Sanghvi
January 22, 2021 | 4 MIN READ
