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Showing results for : COVID-19
Customer Experience
Weddings, Parties, and Special Events in the COVID-19 Era
With shutdowns and stay-at-home orders hitting the U.S. from all sides, people retreated into t...
Gordon Polovin
February 7, 2022 | 6 MIN READ
Customer Experience
From Fast Food to Fine Dining: The Restaurant Scene in 2022
The COVID-19 pandemic hit the US in early 2020, and aside from the dire health consequences, it...
Gordon Polovin
January 31, 2022 | 7 MIN READ
Customer Experience
Feel the Burn: The Pandemic’s Impact on Health Clubs and Gyms
When the pandemic hit, it put all of us into a state of universal uncertainty. At the center of...
Gordon Polovin
January 31, 2022 | 6 MIN READ
Customer Experience
COVID-19 and the Country Club Membership Experience
When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC...
Gordon Polovin
August 8, 2023 | 8 MIN READ
Best Practices
Employee Engagement
How the Pandemic Affects Mental Health and Wellness
The Kaiser Family Foundation (KFF) conducted a health tracking poll in early 2020 and found sev...
Kathy Edens
November 4, 2021 | 5 MIN READ
Employee Engagement
Where have the employees gone? What we know.
Whether holding longer for customer service, unable to get into a store that’s closed early, ...
Jenn Goddu
October 16, 2021 | 5 MIN READ
Customer Experience
Market Research
Travel, Reinvented: Top Travel and Tourism Trends to Keep in Mind
For some countries, travel is opening up, and with it, new concerns around what the future of t...
Disha Sanghvi
September 4, 2021 | 5 MIN READ
Employee Engagement
Listen Up and Speak Up: Burnout, Churn, and Tuning In
There's no question: It's a tough time to be an employer and it's a tough time to be an employe...
Melissa Krut
August 14, 2021 | 6 MIN READ
Customer Experience
Market Research
The Season of Churn: Pandemic-influenced Consumer Attrition
The COVID-19 pandemic was a B2B and B2C upheaval that made traditional marketing and organizati...
Gordon Polovin
August 2, 2021 | 6 MIN READ
Customer Experience
Employee Engagement
General
The Future of Events in a Post-Pandemic World
Gatherings (big and small) are among the pandemic's serial victims, spreading across sports eve...
Gordon Polovin
June 8, 2023 | 6 MIN READ
