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Showing results for : communication
Customer Experience
Round Out Your CX Program with Closed Loop Feedback Management
What?
Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...
Kendall Place
May 6, 2021 | 4 MIN READ
Customer Experience
The Best Ways to Collect Customer Feedback
Why care?
Organizations spend billions of dollars every year on digital technology apps that a...
Gordon Polovin
November 30, 2020 | 9 MIN READ
Best Practices
Employee Engagement
How to turn any survey into an inclusivity survey
In the wake of the #MeToo movement and the historic reckoning on racial justice over the summer...
Steven Frost
October 29, 2020 | 4 MIN READ
Customer Experience
8 Do’s And Don’ts of Live Chat Support
Providing an excellent customer experience (CX) is key to running a successful business. 73% of...
John Allen
March 15, 2024 | 8 MIN READ
Customer Experience
Customer Service Skills in 2025 and Beyond
What are customer service skills?
Every business today that’s into making the customer exper...
Gordon Polovin
December 17, 2024 | 9 MIN READ
About Sogolytics
Ticket to the Future: Smarter Feedback Management
Ticketing systems are nothing new. It’s easy to envision pulling a ticket at the deli counter...
Sacha Gragg
October 22, 2020 | 3 MIN READ
Best Practices
General
The Risks of Living More of Your Life Online
Online much? The internet plays a significant role today in all of our lives, from...
Kathy Edens
June 7, 2023 | 5 MIN READ
Employee Engagement
How To Transform Onboarding to Kick-Start Employee Engagement
What’s the point of going through the strenuous undertaking of hiring a new employee if your ...
Gordon Polovin
June 5, 2023 | 7 MIN READ
Employee Engagement
From Warehouse to Office: Checking the Boxes in Employee Experience
For many years I earned my money through various back-breaking tasks. Even after I graduated w...
Adam Spencer
June 8, 2023 | 4 MIN READ
Best Practices
Employee Engagement
EX Military: Employee Experience Lessons for Business Growth
When I was in the Marine Corps, my opinion didn’t matter.I was extremely young, and the e...
Josh Apsey
September 25, 2020 | 11 MIN READ
