General

Reality Check: Do You Have What It Takes to Own a Franchise?

Many aspiring business owners see franchising as a shortcut to success. The brand is establishe...

Cherie Foo

March 21, 2025 | 9 MIN READ

Customer Experience

Employee Engagement

Key Considerations When Your Mission/Values Evolve

Almost every company or organization starts out with big dreams and bold goals. Enthusiastic ab...

Sogolytics

March 17, 2025 | 7 MIN READ

Customer Experience

Customer Intelligence (CI): What It Is, Why It Matters, and How to Leverage It for Growth

Imagine a team of researchers lands on foreign soil, ready to explore it. However, to their dis...

Kashyap Vyas

March 17, 2025 | 17 MIN READ

Best Practices

Survey Types

Integrating Enterprise Surveys into Strategic Planning: Best Practices From Fortune 500 Companies

Fortune 500 companies and other large organizations use enterprise surveys to collect feedback ...

Sadashiv Pal

October 23, 2024 | 8 MIN READ

Customer Experience

Market Research

6 Innovative Leading Brand Customer Experience Strategies

There's no longer a debate about whether or not an engaging customer experience (CX) opens the ...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Employee Engagement

Professional Development

Top Techniques for Group Decision-Making

Remember Bobby? He was the boss who wanted to make all the decisions on his own. He’s learned...

Jenn Goddu

May 28, 2024 | 6 MIN READ

Best Practices

Employee Engagement

General

Why Group Decision-Making is Important

Finally, Bobby's the boss, and he wants to be a great leader. But can he drive the company forw...

Jenn Goddu

May 28, 2024 | 5 MIN READ

Technology

Human-in-the-Loop: Maintaining Control in an AI-Powered World

Artificial intelligence (AI) captures imaginations unlike ever before, with systems reaching an...

Kashyap Vyas

May 28, 2024 | 7 MIN READ

Consulting

Technology

Top Business Tools for Consultants in 2025

In a world where the only thing moving faster than technology is consumer expectations, having ...

Gordon Polovin

December 20, 2024 | 12 MIN READ

Employee Engagement

General

The Busy Manager’s Guide: Resource Management in a Fluid Business Environment

Raise your hand if you have too many resources. Anyone? Exactly. The problem of plenty...

Ruma Malia

August 9, 2024 | 5 MIN READ