Customer Experience

Customer Intelligence (CI): What It Is, Why It Matters, and How to Leverage It for Growth

Imagine a team of researchers lands on foreign soil, ready to explore it. However, to their dis...

Kashyap Vyas

March 17, 2025 | 17 MIN READ

Employee Engagement

Professional Development

The Future is Now: Redefining L&D in 2023

As Henry Ford famously said, “The only thing worse than training your employees and having th...

Shrutika Desai

August 5, 2023 | 4 MIN READ

Best Practices

Customer Experience

Employee Engagement

Looking Back: Measuring Company Success

When trying to evaluate “success,” there are a million different key performance indicators...

Jake Burgess

January 25, 2023 | 5 MIN READ

Customer Experience

The Perception Gap: Getting from Expectation to Reality

Sure, sales numbers matter, as do those key CX metrics you've been measuring (right?). But that...

Disha Sanghvi

June 3, 2023 | 4 MIN READ

Customer Experience

Can We Measure the ROI of Improved Customer Experience?

As many as half of CX leaders are not properly able to quantify the impact of customer experien...

Jake Burgess

August 10, 2023 | 4 MIN READ