Best Practices

Employee Engagement

Technology

How AI Has Changed the EX of Tech Companies

Artificial Intelligence (AI) is nothing new — it has revolutionized many aspects of our lives...

Cherie Foo

February 29, 2024 | 8 MIN READ

About Sogolytics

Feature Focus

Sogolytics Sprint 30.10 Release Highlights

Whether you're filling a basket or playing a video game, Easter Eggs are always good news, and ...

Melissa Krut

April 3, 2023 | 3 MIN READ

General

ChatGPT Ate My Homework

As an English teacher and a writer who works for a tech company, it's fair to say that I have m...

Melissa Krut

August 8, 2023 | 7 MIN READ

Best Practices

Healthcare

6 Ways Big Data is Transforming Healthcare

Hospitals, private practices, university medical research units, and pharmaceutical labs strive...

Gordon Polovin

February 23, 2024 | 11 MIN READ

Customer Experience

Top Customer Experience Marketing Trends Today

They say the customer is always right—but it sure doesn’t always feel that way, does it? ...

Sogolytics

May 18, 2023 | 7 MIN READ

About Sogolytics

AI on EX: Why Artificial Intelligence is Transforming Employee Experience Forever

Working in the digital era, especially with the latest AI revelations, has resulted in a new qu...

Gordon Polovin

February 27, 2020 | 6 MIN READ

Customer Experience

Employee Engagement

Is your Customer Service Training Keeping Up With Customer Expectations?

Customer service training can’t remain static. While there are constants, yes, your training ...

Sogolytics

August 9, 2023 | 5 MIN READ

Customer Experience

AI and CX in 2020 and Beyond

Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnic...

Gordon Polovin

June 2, 2020 | 6 MIN READ