Employee Engagement

Technology

How Are Employees Really Responding to AI in the Workplace? – Study Results

The conversation around AI in the workplace is often dominated by headlines—automation replac...

Sarah Faiz

April 7, 2025 | 3 MIN READ

Customer Experience

Customer Experience Automation: How AI is Transforming CX

"The future of customer experience is predictive, personalized, and proactive." – Blake Mor...

Kashyap Vyas

March 20, 2025 | 11 MIN READ

Employee Engagement

Technology

Will AI Take My Job? Understanding the Real Impact of AI on the Workforce

Imagine this: Over the course of a year, you watch your team shrink, one colleague at a time, a...

Cherie Foo

March 13, 2025 | 7 MIN READ

Best Practices

Employee Engagement

Technology

How to Create a Corporate AI Policy That Works

From buzzword to reality, Artificial Intelligence (AI) continues to impact businesses worldwide...

Kashyap Vyas

February 3, 2025 | 11 MIN READ

Customer Experience

Technology

The Evolution of Customer Expectations: Study Results

The end of the relationship started with something simple: a package that arrived late. Whil...

Sarah Faiz

February 3, 2025 | 6 MIN READ

Customer Experience

Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX

Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...

Gordon Polovin

February 3, 2025 | 14 MIN READ

Travel and Hospitality

Personalization with AI: Guest Experiences that Impress

Artificial Intelligence (AI) has changed the way we view the world. With businesses leveraging ...

Disha Sanghvi

October 2, 2024 | 6 MIN READ

Customer Experience

Financial Services

Technologies Defining the Future of Consumer Finance

The finance sector runs on two things: trust and technology. While financial service providers ...

Kashyap Vyas

November 1, 2024 | 8 MIN READ

Customer Experience

Technology

Travel and Hospitality

Top Ways AI is Transforming Guest Experience: Lessons to Take Home

What do frequent flyer Alex, pan-US corporate sales head Meisha, and fashion model Nikita have ...

Ruma Malia

September 11, 2024 | 8 MIN READ

Technology

Human-in-the-Loop: Maintaining Control in an AI-Powered World

Artificial intelligence (AI) captures imaginations unlike ever before, with systems reaching an...

Kashyap Vyas

May 28, 2024 | 7 MIN READ