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Customer Experience
Market Research
How Leaders Affect Customer Brand Experience
Whew, it’s been a long road, but we made it! We’re on the home stretch now in our Leadershi...
LeTeisha Newton
September 8, 2023 | 8 MIN READ
Best Practices
Employee Engagement
Why You Need an Employee Value Proposition
Decades ago when someone entered the workforce they typically found a job and stayed put. A rea...
Jenn Goddu
March 28, 2024 | 5 MIN READ
Customer Experience
Top 7 Digital CX Strategy Trends
This is the second part of a two-part Digital Customer Experience Strategy series. The first pa...
Gordon Polovin
October 31, 2023 | 7 MIN READ
Healthcare
How Patient and Employee Surveys Can Deliver a More Human-Centered Experience
In the US alone, there are 1,400 health centers, with 15,000 sites of care, serving more than 3...
Brian Gravitt
September 5, 2023 | 5 MIN READ
Customer Experience
How to Effectively Measure Customer Experience and Prove ROI
We all know that customer experience is important, but for many folks in business, there's only...
Melissa Krut
September 2, 2023 | 4 MIN READ
Customer Experience
How Leadership Can Foster a Holistic View of CX
Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCastHaving a...
LeTeisha Newton
October 3, 2023 | 6 MIN READ
Customer Experience
The Ultimate Guide to Digital CX Strategy
The ultimate digital experience strategy depends critically on an omnichannel presence. This ex...
Gordon Polovin
August 30, 2023 | 9 MIN READ
Customer Experience
5 Steps for Successful Omnichannel CX
Want customers? Meet them where they are! With rapidly evolving customer expectations, it's saf...
Gordon Polovin
September 13, 2023 | 11 MIN READ
Customer Experience
How Leadership Affects CX: Building a Foundation for Customer Experience Excellence
Sogolytics · How Leadership Affects CX: Building a Foundation for CX Excellence | Sogolytics B...
LeTeisha Newton
August 22, 2023 | 7 MIN READ
Customer Experience
Decoding Omnichannel Customer Expectations
Omnichannel marketing is all about staying relevant to customers. How? By enabling customers to...
Gordon Polovin
August 14, 2023 | 9 MIN READ