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Showing results for: retention
Customer Experience
Top CX Trends that Emerged in 2023
What would you consider your top priority when it comes to retaining customers and increasing c...
Ruma Malia
December 18, 2023 | 5 MIN READ
Employee Engagement
Strategies for Elevating Employee Engagement and Business Growth
"Experience" is everywhere.There’s no doubt of the importance of experience in a world wh...
LeTeisha Newton
December 12, 2023 | 8 MIN READ
About Sogolytics
How Employees Can Transform Brand Awareness
LinkedIn is more than just a professional networking site. It’s a powerful brand awareness to...
Jake Burgess
December 11, 2023 | 6 MIN READ
Customer Experience
Unleashing the Power of Customer-Centric Strategies
Things just aren’t what they used to be.Change itself isn't a bad thing, but the new digi...
LeTeisha Newton
December 11, 2023 | 6 MIN READ
Customer Experience
Employee Engagement
Five More Groundbreaking Employee Engagement Benchmarks
If there's any doubt in your mind, rest assured: Employee experience has a huge impact on custo...
Gordon Polovin
February 23, 2024 | 7 MIN READ
Employee Engagement
Integrated Communication for Better Employee Relationships
Ayesha, an HR professional in a mid-sized IT firm, is experiencing a dilemma. Even as she conti...
Ruma Malia
December 4, 2023 | 5 MIN READ
Customer Experience
Employee Engagement
5 EX Metrics to Transform Your CX
Two vital business success drivers are employee retention and customer loyalty, thus consolidat...
Gordon Polovin
February 23, 2024 | 9 MIN READ
Customer Experience
Travel and Hospitality
Leisure Travel Expectations for 2024
What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...
Gordon Polovin
November 27, 2023 | 6 MIN READ
Customer Experience
Employee Engagement
Understanding the Overlap Between EX and CX
Can you imagine a business where there's hardly any interaction between customers and employees...
Gordon Polovin
November 22, 2023 | 8 MIN READ
Customer Experience
Tailoring CX Strategies for Inflation
The US economy is facing record inflation rates, and this has impacted nearly every aspect of c...
Disha Sanghvi
November 8, 2023 | 5 MIN READ
