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Showing results for: retention
Customer Experience
Employee Engagement
Five More Groundbreaking Employee Engagement Benchmarks
If there's any doubt in your mind, rest assured: Employee experience has a huge impact on custo...
Gordon Polovin
February 23, 2024 | 7 MIN READ
Employee Engagement
Integrated Communication for Better Employee Relationships
Ayesha, an HR professional in a mid-sized IT firm, is experiencing a dilemma. Even as she conti...
Ruma Malia
December 4, 2023 | 5 MIN READ
Customer Experience
Employee Engagement
5 EX Metrics to Transform Your CX
Two vital business success drivers are employee retention and customer loyalty, thus consolidat...
Gordon Polovin
February 23, 2024 | 9 MIN READ
Customer Experience
Travel and Hospitality
Leisure Travel Expectations for 2024
What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...
Gordon Polovin
November 27, 2023 | 6 MIN READ
Customer Experience
Employee Engagement
Understanding the Overlap Between EX and CX
Can you imagine a business where there's hardly any interaction between customers and employees...
Gordon Polovin
November 22, 2023 | 8 MIN READ
Customer Experience
Tailoring CX Strategies for Inflation
The US economy is facing record inflation rates, and this has impacted nearly every aspect of c...
Disha Sanghvi
November 8, 2023 | 5 MIN READ
Employee Engagement
Elevating DEI for Better Experiences Year-Round
Fostering diversity, equity, and inclusion (DEI) in today’s business age has become more than...
LeTeisha Newton
November 1, 2023 | 9 MIN READ
Employee Engagement
Professional Development
Change Management in the Era of Employee Experience
Nobody ever said change would be easy, but it shouldn't have to be so hard -- right?We've (...
Melissa Krut
October 29, 2023 | 3 MIN READ
Employee Engagement
Healthcare
Seasonal Support for Healthcare Employees: Rx for a Healthier Workplace
The healthcare industry has always been demanding, but the holiday season brings its own set of...
LeTeisha Newton
October 25, 2023 | 9 MIN READ
Customer Experience
Healthcare
How to Enhance Healthcare Experiences During the Holidays
The holiday season is often a time of joy, celebration, and togetherness.Families come toge...
LeTeisha Newton
October 19, 2023 | 13 MIN READ