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Showing results for: retention
Best Practices
Professional Development
Mastering Critical Thinking: Key Fallacies Every Entrepreneur Should Avoid
As an entrepreneur, navigating the complex landscape of business requires more than just innova...
Cherie Foo
May 10, 2024 | 9 MIN READ
About Sogolytics
Employee Journey Map Metrics That Matter
You've probably heard that repetitive slogan the real estate industry uses to highlight what th...
Jenn Goddu
September 10, 2024 | 6 MIN READ
Employee Engagement
How Employee Journey Mapping Can Transform Your Organization
“It is easier to get where you're going when you have a map.”Sogolytics' VP of Success ...
Jenn Goddu
April 25, 2024 | 5 MIN READ
Customer Experience
Survey Types
How to Improve NPS: 10 Tips That Can Make All the Difference
It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Best Practices
Employee Engagement
The Art of Resource(ful) Management: How to Get More Done with Less
Even as investments in talent and technology resources grow, effective resource management is a...
Ruma Malia
April 25, 2024 | 5 MIN READ
Customer Experience
Employee Engagement
Professional Development
Critical Thinking: The Skill Gap That’s Hurting CX
For years, Ben's company enjoyed high customer retention. His team regularly received feedback ...
Ruma Malia
April 25, 2024 | 5 MIN READ
Best Practices
Employee Engagement
Psychological Safety at Work & Conflict Management
This may sound familiar: In his first six months at the firm, Aidan is doing forensic analysis ...
Jenn Goddu
April 1, 2024 | 5 MIN READ
Employee Engagement
The 4 Essential Elements of Employee Experience Design (EXD)
Today's employees spend more time interacting with work affairs, peers, and managers than with ...
Gordon Polovin
April 25, 2024 | 11 MIN READ
Customer Experience
Crisis Management: How to Rebuild Trust After a Setback
In the dynamic landscape of business, trust is the cornerstone of successful relationships betw...
Cherie Foo
June 11, 2024 | 8 MIN READ
Employee Engagement
Supporting Caregivers at Work: 7 Effective Strategies for Employers
Tim works hard, wants the business to succeed, and is an all-around excellent employee. But lat...
Jenn Goddu
February 28, 2024 | 5 MIN READ
