Best Practices

Survey Types

Close Ended Questions: What They Are, Benefits, and How to Use Them Effectively

In the pursuit of answers, we all need to ask questions. But asking the wrong question or even ...

Gordon Polovin

February 17, 2025 | 11 MIN READ

Employee Engagement

Burnout-Proof Your Business in 2025: Lessons from 2024 Employee Experience

The workplace in 2024 was a cauldron of volatility and evolving change, with stakeholders focus...

Gordon Polovin

February 3, 2025 | 14 MIN READ

Customer Experience

The Psychology of Commitment: How to Get Gym Members to Stick Around

Customer retention is always important, but retaining members is one of the most significant ch...

Cherie Foo

February 3, 2025 | 13 MIN READ

Employee Engagement

Professional Development

Why Learning & Development Teams Need More Than Just an LMS

When organizations invest in Learning & Development (L&D), they often prioritize the im...

Maryo Bruno

February 3, 2025 | 6 MIN READ

Customer Experience

10 Ways To Churn-Proof Your Business in 2025 From 5 Lessons Learned In 2024

Customer churn (often called customer attrition) kicks in when customers, for various reasons, ...

Gordon Polovin

February 3, 2025 | 11 MIN READ

Customer Experience

Survey Types

Mastering CSAT: The Comprehensive Guide to Customer Satisfaction Score

Customer satisfaction is fundamental to business success – and this concept resonates intuiti...

Cherie Foo

February 3, 2025 | 23 MIN READ

Employee Engagement

Avoid Employee Burnout: How to Create a Flexible Holiday Work Schedule

Imagine an employer who offers extra paid leave, a month of unpaid leave each year, eight weeks...

Kashyap Vyas

February 3, 2025 | 15 MIN READ

Customer Experience

Survey Types

How to Use Christmas Surveys to Boost Holiday Marketing Ideas and Promotions

Feeling festive? If you're a small business owner, marketing professional, or customer experien...

Gordon Polovin

February 3, 2025 | 13 MIN READ

General

70 Secret Santa Questions to Inspire Workplace Fun

What is Secret Santa? Secret Santa emerges every Christmas in group situations to create a spi...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

3 Key Onboarding Challenges and How to Overcome Them in 2025

No surprises here: We all know that a smooth onboarding experience is critical for both employe...

Gordon Polovin

February 3, 2025 | 11 MIN READ