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Showing results for: retention
Employee Engagement
Survey Types
Save the Day with Survey Templates: EX
Sally has been feeling a burnt out with work, and it just feels like no one is listening. That ...
Disha Sanghvi
September 23, 2024 | 5 MIN READ
Customer Experience
Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX
Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...
Gordon Polovin
October 9, 2024 | 13 MIN READ
Best Practices
Boosted Survey Response Rates: Proven Strategies for Success
Low response rates represent the most frustrating and costly side of survey strategies. While m...
Gordon Polovin
September 11, 2024 | 13 MIN READ
Customer Experience
Market Research
The Power of Brand Loyalty In Today’s Marketplace: Study Results
In an era brimming with choices, selecting a preferred brand—whether it’s a grocery store, ...
Sarah Faiz
September 11, 2024 | 4 MIN READ
Best Practices
Customer Experience
2024’s Customer Service Experience: Evolving for Lasting Connections
Forget everything about the “sell me this pen” model. Today, sales is more about building m...
Kashyap Vyas
October 9, 2024 | 11 MIN READ
Customer Experience
The Ultimate Framework for Customer Experience Management: A Comprehensive Guide
As customers, we all want better experiences. As businesses, we want to provide those experienc...
Gordon Polovin
October 1, 2024 | 18 MIN READ
Customer Experience
Buyer Journey vs. Customer Journey: Key Differences and Why They Matter
Let's face it: Your prospective customers don't just wake up one day and suddenly decide to buy...
Kashyap Vyas
September 11, 2024 | 14 MIN READ
Customer Experience
25 Inspiring Customer Experience Quotes to Elevate Your CX Strategy
Customer Experience is the new business battleground. As a digital-first lifestyle offers hyper...
Ruma Malia
September 15, 2024 | 8 MIN READ
Customer Experience
Travel and Hospitality
Mapping The Guest Journey: How CX Leaders Track and Manage Metrics
When you picture a CX expert in the hospitality industry, maybe you imagine a helpful concierge...
Ruma Malia
September 11, 2024 | 8 MIN READ
Employee Engagement
Travel and Hospitality
Under Pressure: How Rising Guest Expectations Impact Employee Churn
Ahh, summer vacation. The chance to get away from it all... unless you work in the hospitality ...
Ruma Malia
September 11, 2024 | 8 MIN READ
