Customer Experience

What You Don’t Know Can Hurt You: The Value of Customer Feedback

For many companies, collecting customer feedback is an afterthought. After all, companies exist...

Sogolytics

June 1, 2020 | 3 MIN READ

Survey Types

Time Off: Finding the Balance

Well, it’s been one month since we returned to work from winter break and last night my husba...

Lauren Franco

September 24, 2019 | 2 MIN READ

Customer Experience

How are you measuring customer satisfaction?

Many companies focus on measuring customer satisfaction – how satisfied were you with this pr...

Ann Heatherington

February 8, 2021 | 2 MIN READ

Customer Experience

Fostering Customer Loyalty in the Insurance Industry

Advances in digital technologies, along with significant shifts in consumer behavior, are openi...

Sogolytics

June 15, 2020 | 3 MIN READ

Customer Experience

Customer Service in the Age of Customer 3.0

We all remember the disturbing 30-second video of a bloodied United Airlines passenger being dr...

Sogolytics

December 2, 2022 | 5 MIN READ

Customer Experience

What Really Drives Customer Churn and How You Can Avoid It

Visionary co-founder and former Apple CEO, Steve Jobs, challenged, “Get closer than ever to y...

Sogolytics

September 25, 2019 | 4 MIN READ

Employee Engagement

5 Surprising Questions Your Employee Engagement Survey Must Have

How important is an employee engagement survey? During his GE tenure, highly respected CEO J...

Sogolytics

October 15, 2019 | 5 MIN READ

Best Practices

Employee Engagement

Do’s and Don’ts to Get Employee Surveys Right

Are you getting the most out of your employee surveys? Are you overcoming survey fatigue and lo...

Sogolytics

March 15, 2024 | 6 MIN READ

Employee Engagement

Survey Types

Want Better Employee Engagement? Let’s Get You Started On The Right Path

You may think you’re a great boss, and maybe you are. You may also think your organization is...

Haris Azmi

December 6, 2022 | 4 MIN READ

Employee Engagement

Survey Types

Managers’ Vital Role in Employee Engagement

Manager Effectiveness Evaluation or Upward Evaluation, when done well, can drive employee engag...

Sogolytics

March 15, 2024 | 4 MIN READ