Customer Experience

Communication with Customers + Customer Feedback = Better Customer Experience (CX)

The phrase "communication with customers" is used so often in the CX conversation that it's in ...

Gordon Polovin

January 28, 2025 | 7 MIN READ

Best Practices

Customer Experience

A Data-Driven Approach to Closing the Customer Feedback Loop

Closing the customer feedback loop is a widely adopted business practice. Some even consider it...

Jake Burgess

December 8, 2022 | 6 MIN READ

About Sogolytics

General

Survey Types

Strange Days: Dealing with COVID-19

With the rapidly evolving swirl of news and rumors regarding COVID-19, the novel coronavirus, i...

Melissa Krut

April 3, 2020 | 4 MIN READ

Customer Experience

The CX Turnaround: Learning from Mistakes

No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...

Jenn Goddu

March 9, 2020 | 4 MIN READ

Customer Experience

Will Customer Effort Soon Be a Thing of the Past?

If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...

Sogolytics

July 1, 2021 | 5 MIN READ

Customer Experience

Healthcare

Customer Experience Lessons From the Healthcare Sector

If your business thinks customer experience efforts are too expensive, consider what it costs n...

Jake Burgess

November 18, 2024 | 6 MIN READ

Customer Experience

Employee Engagement

Is your Customer Service Training Keeping Up With Customer Expectations?

Customer service training can’t remain static. While there are constants, yes, your training ...

Sogolytics

August 9, 2023 | 5 MIN READ

Customer Experience

How to Measure and Reduce Customer Churn

Losing customers is never welcome news for a business. However, some customer churn is unavoida...

Jake Burgess

May 8, 2023 | 7 MIN READ

Employee Engagement

How Employee Experience Drives Business Success (Or Failure)

Great businesses always find, nurture, and retain the best talent. Companies who fail to make t...

Sogolytics

November 19, 2019 | 5 MIN READ

Best Practices

Share What You Learn: Delivering Data from Surveys

Surveys are great tools for gathering the views of employees, customers, patients, students, re...

Jake Burgess

November 30, 2023 | 5 MIN READ