Customer Experience

Financial Services

How to Improve Customer Experience in Banking

The customer journey in the banking market The minute individuals begin thinking about the ins...

Gordon Polovin

February 18, 2025 | 7 MIN READ

Best Practices

Employee Engagement

You Can Change Company Culture For the Better

A good company culture will make coming into work enjoyable and encourages engagement and reten...

Adam Spencer

June 11, 2020 | 3 MIN READ

Customer Experience

VoC and ROI: How can Voice of the Customer impact revenue?

Henry Ford famously (or infamously) said car buyers could have any color they wanted as long as...

Gordon Polovin

May 5, 2021 | 9 MIN READ

Employee Engagement

Optimizing employee experience: How does language figure into the picture?

How diverse is America really?  The USA in the 21st century is a cultural hodgepodge that com...

Gordon Polovin

May 29, 2020 | 6 MIN READ

Customer Experience

How WFH Will Boost Your CX

How can you equate the current supply and demand market with the shut-down environment in today...

Kathy Edens

July 1, 2021 | 5 MIN READ

Employee Engagement

What is eNPS, and is it all that important?

eNPS stands for Employee Net Promoter Score, a methodology that has built a reputation for meas...

Gordon Polovin

May 24, 2020 | 8 MIN READ

Employee Engagement

Survey Types

Organization Quizzes = Employee Engagement and Employee Job Satisfaction 

Training and employee quizzes in the digital era These days the employee experience (EX) recei...

Gordon Polovin

May 21, 2020 | 6 MIN READ

Employee Engagement

How to Succeed in Employee Performance Management with Best Practices (& Trying!)

"How to Succeed in Business Without Even Trying" may make a great musical, but in real life, mo...

Gordon Polovin

May 8, 2020 | 8 MIN READ

General

Market Research

Survey Types

Internal vs. External Market Research

Many companies would say that conducting research is a job for external experts -- people with ...

Jake Burgess

February 6, 2025 | 6 MIN READ

Customer Experience

Employee Engagement

Survey Types

Two Feedback Surveys That Will Change Your Business in 2021 and Beyond

Creating a meaningful difference in business these days, especially in a competitive marketplac...

Gordon Polovin

July 1, 2021 | 10 MIN READ