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Showing results for: retention
Customer Experience
The Evolution of CX: Service, Success, and Customer Experience
Customer experience sounds intuitive: look after the customer, foster a relationship with the...
Jake Burgess
September 1, 2023 | 13 MIN READ
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Employee Engagement
Survey Types
5 Key Questions for Your Internal Communication Audit
If you’ve resolved to be a better communicator, you’re not alone. Whether it’s family or ...
Melissa Krut
March 15, 2024 | 5 MIN READ
Customer Experience
In Support of After-Sales Support
If you’re like the average company, you’ll probably focus the bulk of your efforts into clo...
Cherie Foo
March 29, 2024 | 5 MIN READ
Employee Engagement
Onboarding 102: Why Employee Onboarding Matters More Than You Think
Like customer onboarding, employee onboarding is crucial to ensuring high retention rates. Stud...
Cherie Foo
December 2, 2022 | 3 MIN READ
Customer Experience
Onboarding 101: Why Customer Onboarding Matters More Than You Think
Many companies are guilty of not having any proper procedures in place when it comes to onboard...
Cherie Foo
October 12, 2021 | 5 MIN READ
Employee Engagement
How To Use Data Insights To Improve Employee Experience
Employee experience is a rather new concept that’s taken the HR world by storm.Thanks to ...
Sogolytics
May 6, 2021 | 4 MIN READ
Customer Experience
What You Don’t Know Can Hurt You: The Value of Customer Feedback
For many companies, collecting customer feedback is an afterthought. After all, companies exist...
Sogolytics
June 1, 2020 | 3 MIN READ
Survey Types
Time Off: Finding the Balance
Well, it’s been one month since we returned to work from winter break and last night my husba...
Lauren Franco
September 24, 2019 | 2 MIN READ
Customer Experience
How are you measuring customer satisfaction?
Many companies focus on measuring customer satisfaction – how satisfied were you with this pr...
Ann Heatherington
February 8, 2021 | 2 MIN READ
Customer Experience
Fostering Customer Loyalty in the Insurance Industry
Advances in digital technologies, along with significant shifts in consumer behavior, are openi...
Sogolytics
June 15, 2020 | 3 MIN READ
