Employee Engagement

General

The Future is Flexible: How Flexibility Attracts Job Seekers

Physical flexibility is often something we envy in the young. At work, we may also look back fo...

Jenn Goddu

March 28, 2024 | 5 MIN READ

Customer Experience

How to Make Your Customer Communication More Humane

Everywhere you look, you'll find a radical shift in the way brands are communicating with t...

Shrushti Shah

January 20, 2025 | 6 MIN READ

Employee Engagement

5 Step Employee Experience Lifecycle for HR

As improving holistic employee experience becomes a top priority, evaluating the complete emplo...

Gordon Polovin

January 21, 2025 | 10 MIN READ

Employee Engagement

Employee Appreciation – The One Big Thing That Can Extend the Employee Life Cycle

The competition for human skills and talent in the modern world has turned into a cutthroat sit...

Gordon Polovin

July 8, 2020 | 7 MIN READ

Customer Experience

Market Research

Omnichannel Marketing vs. Multichannel Marketing: Who’s Winning the Game?

Omnichannel marketing today is more than just a buzzword. Brands across the spectrum are le...

Savan Kharod

July 6, 2020 | 7 MIN READ

Customer Experience

Digital Customer Experience Management – The Latest Sales Enablement Function

If anything is trending more than customer experience today, it's all things digital. It's no s...

Gordon Polovin

May 6, 2021 | 6 MIN READ

About Sogolytics

Customer Experience

Customer Lifetime Value (CLV) – A Key Metric in the Pursuit of Customer Service Feedback

What is the lifetime value of a customer? Marketing executives in businesses all over the USA ...

Gordon Polovin

June 26, 2020 | 6 MIN READ

Best Practices

Customer Experience

How To Use Data To Improve Customer Experience

What is data and why is it so important? Businesses with the foresight to differentiate their ...

Gordon Polovin

June 18, 2020 | 8 MIN READ

Employee Engagement

Survey Types

How to Launch an Employee Exit Survey

Saying goodbye to employees can be tricky -- is it worth extending the conversation? "So long, ...

Melissa Krut

June 15, 2020 | 1 MIN READ

Customer Experience

Improving B2B Customer Experience with Customer Journey Mapping

What is the Customer Experience in B2B markets and companies? B2B challenges frequently make t...

Gordon Polovin

July 5, 2020 | 9 MIN READ