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Showing results for: retention
Customer Experience
Will Customer Effort Soon Be a Thing of the Past?
If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...
Sogolytics
July 1, 2021 | 5 MIN READ
Customer Experience
Healthcare
Customer Experience Lessons From the Healthcare Sector
If your business thinks customer experience efforts are too expensive, consider what it costs n...
Jake Burgess
February 28, 2020 | 6 MIN READ
Customer Experience
Employee Engagement
Is your Customer Service Training Keeping Up With Customer Expectations?
Customer service training can’t remain static. While there are constants, yes, your training ...
Sogolytics
August 9, 2023 | 5 MIN READ
Customer Experience
How to Measure and Reduce Customer Churn
Losing customers is never welcome news for a business. However, some customer churn is unavoida...
Jake Burgess
May 8, 2023 | 7 MIN READ
Employee Engagement
How Employee Experience Drives Business Success (Or Failure)
Great businesses always find, nurture, and retain the best talent. Companies who fail to make t...
Sogolytics
November 19, 2019 | 5 MIN READ
Best Practices
Share What You Learn: Delivering Data from Surveys
Surveys are great tools for gathering the views of employees, customers, patients, students, re...
Jake Burgess
November 30, 2023 | 5 MIN READ
Employee Engagement
Employee Pulse Surveys: A Healthy Check-In
Employee Pulse Surveys have been trending across the globe recently as many small, medium and l...
Nisha Shetty
May 6, 2021 | 4 MIN READ
Best Practices
Customer Experience
The Drill-Down: Dialing Up Net Promoter Score
If you’re familiar with the customer satisfaction space, you’ll probably have heard of Net ...
Cherie Foo
February 10, 2020 | 5 MIN READ
Best Practices
Customer Experience
Customer Engagement: How can brands give as good as they get?
How to structure powerful customer communications that deliver moreImagine receiving a surv...
Jake Burgess
July 1, 2021 | 6 MIN READ
Customer Experience
How to Map the Customer Journey and Improve Customer Experience
Proactive customer experience efforts are increasingly important in today’s world, where cu...
Jake Burgess
March 29, 2024 | 4 MIN READ
