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Showing results for: retention
Customer Experience
How WFH Will Boost Your CX
How can you equate the current supply and demand market with the shut-down environment in today...
Kathy Edens
July 1, 2021 | 5 MIN READ
Employee Engagement
What is eNPS, and is it all that important?
eNPS stands for Employee Net Promoter Score, a methodology that has built a reputation for meas...
Gordon Polovin
May 24, 2020 | 8 MIN READ
Employee Engagement
Survey Types
Organization Quizzes = Employee Engagement and Employee Job Satisfaction
Training and employee quizzes in the digital era
These days the employee experience (EX) recei...
Gordon Polovin
May 21, 2020 | 6 MIN READ
Employee Engagement
How to Succeed in Employee Performance Management with Best Practices (& Trying!)
"How to Succeed in Business Without Even Trying" may make a great musical, but in real life, mo...
Gordon Polovin
May 8, 2020 | 8 MIN READ
General
Market Research
Survey Types
Internal vs External Market Research: Is There a “Best” Approach?
Many companies would say that conducting research is a job for external experts -- people with ...
Jake Burgess
July 1, 2021 | 6 MIN READ
Customer Experience
Employee Engagement
Survey Types
Two Feedback Surveys That Will Change Your Business in 2021 and Beyond
Creating a meaningful difference in business these days, especially in a competitive marketplac...
Gordon Polovin
July 1, 2021 | 10 MIN READ
Customer Experience
Communication with Customers + Customer Feedback = Better Customer Experience (CX)
The phrase "communication with customers" is used so often in the CX conversation that it's in ...
Gordon Polovin
April 16, 2020 | 7 MIN READ
Best Practices
Customer Experience
A Data-Driven Approach to Closing the Customer Feedback Loop
Closing the customer feedback loop is a widely adopted business practice. Some even consider it...
Jake Burgess
December 8, 2022 | 6 MIN READ
About Sogolytics
General
Survey Types
Strange Days: Dealing with COVID-19
With the rapidly evolving swirl of news and rumors regarding COVID-19, the novel coronavirus, i...
Melissa Krut
April 3, 2020 | 4 MIN READ
Customer Experience
The CX Turnaround: Learning from Mistakes
No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...
Jenn Goddu
March 9, 2020 | 4 MIN READ
