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Showing results for: retention
General
Market Research
Survey Types
Internal vs External Market Research: Is There a “Best” Approach?
Many companies would say that conducting research is a job for external experts -- people with ...
Jake Burgess
July 1, 2021 | 6 MIN READ
Customer Experience
Employee Engagement
Survey Types
Two Feedback Surveys That Will Change Your Business in 2021 and Beyond
Creating a meaningful difference in business these days, especially in a competitive marketplac...
Gordon Polovin
July 1, 2021 | 10 MIN READ
Customer Experience
Communication with Customers + Customer Feedback = Better Customer Experience (CX)
The phrase "communication with customers" is used so often in the CX conversation that it's in ...
Gordon Polovin
April 16, 2020 | 7 MIN READ
Best Practices
Customer Experience
A Data-Driven Approach to Closing the Customer Feedback Loop
Closing the customer feedback loop is a widely adopted business practice. Some even consider it...
Jake Burgess
December 8, 2022 | 6 MIN READ
About Sogolytics
General
Survey Types
Strange Days: Dealing with COVID-19
With the rapidly evolving swirl of news and rumors regarding COVID-19, the novel coronavirus, i...
Melissa Krut
April 3, 2020 | 4 MIN READ
Customer Experience
The CX Turnaround: Learning from Mistakes
No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...
Jenn Goddu
March 9, 2020 | 4 MIN READ
Customer Experience
Will Customer Effort Soon Be a Thing of the Past?
If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...
Sogolytics
July 1, 2021 | 5 MIN READ
Customer Experience
Healthcare
Customer Experience Lessons From the Healthcare Sector
If your business thinks customer experience efforts are too expensive, consider what it costs n...
Jake Burgess
February 28, 2020 | 6 MIN READ
Customer Experience
Employee Engagement
Is your Customer Service Training Keeping Up With Customer Expectations?
Customer service training can’t remain static. While there are constants, yes, your training ...
Sogolytics
August 9, 2023 | 5 MIN READ
Customer Experience
How to Measure and Reduce Customer Churn
Losing customers is never welcome news for a business. However, some customer churn is unavoida...
Jake Burgess
May 8, 2023 | 7 MIN READ