Search Blogs
Showing results for: retention
Employee Engagement
Survey Types
How to Launch an Employee Exit Survey
Saying goodbye to employees can be tricky -- is it worth extending the conversation? "So long, ...
Melissa Krut
June 15, 2020 | 1 MIN READ
Customer Experience
Improving B2B Customer Experience with Customer Journey Mapping
What is the Customer Experience in B2B markets and companies?
B2B challenges frequently make t...
Gordon Polovin
July 5, 2020 | 9 MIN READ
Customer Experience
Financial Services
How to Improve Customer Experience in Banking
The customer journey in the banking market
The minute individuals begin thinking about the ins...
Gordon Polovin
July 1, 2024 | 7 MIN READ
Best Practices
Employee Engagement
You Can Change Company Culture For the Better
A good company culture will make coming into work enjoyable and encourages engagement and reten...
Adam Spencer
June 11, 2020 | 3 MIN READ
Customer Experience
VoC and ROI: How can Voice of the Customer impact revenue?
Henry Ford famously (or infamously) said car buyers could have any color they wanted as long as...
Gordon Polovin
May 5, 2021 | 9 MIN READ
Employee Engagement
Optimizing employee experience: How does language figure into the picture?
How diverse is America really?
The USA in the 21st century is a cultural hodgepodge that com...
Gordon Polovin
May 29, 2020 | 6 MIN READ
Customer Experience
How WFH Will Boost Your CX
How can you equate the current supply and demand market with the shut-down environment in today...
Kathy Edens
July 1, 2021 | 5 MIN READ
Employee Engagement
What is eNPS, and is it all that important?
eNPS stands for Employee Net Promoter Score, a methodology that has built a reputation for meas...
Gordon Polovin
May 24, 2020 | 8 MIN READ
Employee Engagement
Survey Types
Organization Quizzes = Employee Engagement and Employee Job Satisfaction
Training and employee quizzes in the digital era
These days the employee experience (EX) recei...
Gordon Polovin
May 21, 2020 | 6 MIN READ
Employee Engagement
How to Succeed in Employee Performance Management with Best Practices (& Trying!)
"How to Succeed in Business Without Even Trying" may make a great musical, but in real life, mo...
Gordon Polovin
May 8, 2020 | 8 MIN READ