Customer Experience

Why Customer Retention is a Crucial Part of Company Strategy

What is Customer Retention?  Losing clients is costly. It far outweighs the expense of earnin...

Gordon Polovin

January 16, 2023 | 7 MIN READ

Employee Engagement

Survey Types

Stop the Churn: Employee Satisfaction and Retention Rates

How satisfied are your employees? The answer might matter more than you think. The satisfact...

Kate Palmer

May 28, 2021 | 5 MIN READ

Employee Engagement

EX(it) Strategy: How Staycations Support Employee Retention

To make your work work for you, sometimes you need to stop working. No matter your role, to...

Adam Spencer

February 18, 2020 | 6 MIN READ

Employee Engagement

The Evolution of DEI: Why Belonging Is the Heart of Inclusive Workplaces

Five years ago, workplace conversations around diversity, equity, and inclusion (DEI) were gain...

Cherie Foo

February 17, 2025 | 8 MIN READ

Best Practices

Employee Engagement

How to Improve In-Office Connections: 9 Strategies to Engage Employees in Hybrid World

Here’s a question to mull over: What percentage of your employees do you think are truly exci...

Cherie Foo

February 17, 2025 | 9 MIN READ

Customer Experience

Personalization: The Key to Winning Customer Hearts

Hello [insert your name]! So, you want to know more about personalization and the role it can p...

Sogolytics

February 17, 2025 | 12 MIN READ

Customer Experience

The Digital Customer Journey: Mapping Stages, Benefits, and Strategies

A customer digital journey covers the connected online touchpoints a customer experiences, from...

Gordon Polovin

February 17, 2025 | 10 MIN READ

General

How to Build a (Really!) Sustainable Fitness Routine

Starting a fitness routine is easy, but sticking to it is the hard part. Many of us begin with ...

Cherie Foo

January 29, 2025 | 10 MIN READ

Employee Engagement

Survey Types

Graceful Goodbyes: How Employee Offboarding Shapes Organizational Success

Saying goodbye isn’t always easy. An employee's voluntary or involuntary exit can be an em...

Kashyap Vyas

February 17, 2025 | 11 MIN READ

Employee Engagement

Professional Development

The Value of Cultivating Curiosity at Work

As a manager, Paul challenges people to grow and innovate. To do so, he often gives others a ch...

Sogolytics

February 3, 2025 | 5 MIN READ