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Showing results for: retention
Best Practices
Boosted Survey Response Rates: Proven Strategies for Success
Low response rates represent the most frustrating and costly side of survey strategies. While m...
Gordon Polovin
September 11, 2024 | 13 MIN READ
Customer Experience
Market Research
The Power of Brand Loyalty In Today’s Marketplace: Study Results
In an era brimming with choices, selecting a preferred brand—whether it’s a grocery store, ...
Sarah Faiz
September 11, 2024 | 4 MIN READ
Customer Experience
Buyer Journey vs. Customer Journey: Key Differences and Why They Matter
Let's face it: Your prospective customers don't just wake up one day and suddenly decide to buy...
Kashyap Vyas
September 11, 2024 | 14 MIN READ
Customer Experience
25 Inspiring Customer Experience Quotes to Elevate Your CX Strategy
Customer Experience is the new business battleground. As a digital-first lifestyle offers hyper...
Ruma Malia
September 15, 2024 | 8 MIN READ
Customer Experience
Travel and Hospitality
Mapping The Guest Journey: How CX Leaders Track and Manage Metrics
When you picture a CX expert in the hospitality industry, maybe you imagine a helpful concierge...
Ruma Malia
September 11, 2024 | 8 MIN READ
Employee Engagement
Travel and Hospitality
Under Pressure: How Rising Guest Expectations Impact Employee Churn
Ahh, summer vacation. The chance to get away from it all... unless you work in the hospitality ...
Ruma Malia
September 11, 2024 | 8 MIN READ
Employee Engagement
Five Must-Try Employee Incentive Programs to Engage Your Team
If you've found this article, there's a good chance that you're looking to give your team (and ...
Gordon Polovin
September 11, 2024 | 13 MIN READ
Customer Experience
Digital Experience Analytics: A Complete Guide
In a world where experience is king, every interaction matters. From in-person shopping in bric...
Gordon Polovin
September 11, 2024 | 13 MIN READ
Employee Engagement
How to Calculate Attrition Rates and Why They Matter
As everyone works toward boosting employee engagement to improve retention and reduce churn, we...
Gordon Polovin
September 11, 2024 | 13 MIN READ
Employee Engagement
How to Make Unlimited PTO Work for You
Tim has a limited number of vacation days, so he uses them sparingly. Last year, he missed a bi...
Jenn Goddu
September 11, 2024 | 9 MIN READ