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Showing results for: retention
Employee Engagement
General
The Importance of Emotional Intelligence in Leadership Today
Our understanding of emotional intelligence is 30 years old. The question now is, "What is the ...
Jenn Goddu
March 13, 2024 | 10 MIN READ
Customer Experience
Market Research
Website Feedback: The Omnipresent Nudge of Modern Marketing
What is website feedback?
Website feedback -- a subset of customer feedback -- relates to obta...
Gordon Polovin
December 2, 2022 | 9 MIN READ
Customer Experience
Market Research
Connecting Customer Perception to Your Marketing Program
You'll be hard-pressed these days to find a viable market situation that isn't competitive. To ...
Gordon Polovin
December 2, 2022 | 8 MIN READ
Customer Experience
Market Research
Harnessing Brand Image to Gain a Competitive Advantage
The new year offers the perfect opportunity for a fresh look in the mirror, and brand image des...
Gordon Polovin
June 8, 2023 | 7 MIN READ
Employee Engagement
General
Go Green: Transforming the WFH Experience
2020 has been a transformational year for most of us. For many of us, this includes changes in ...
Disha Sanghvi
March 28, 2024 | 5 MIN READ
Best Practices
Employee Engagement
General
Top Tips for Addressing Challenges in a Year-End Staff Review
As we continue our series on year-end clear-up projects, we turn our attention to our most impo...
Jake Burgess
June 3, 2023 | 5 MIN READ
Customer Experience
Transactional vs. Relational NPS
Whether Transactional or Relational, Net Promoter Score (NPS) has a massive advantage in the ...
Gordon Polovin
June 7, 2023 | 6 MIN READ
Customer Experience
How many different ways can you look at customer relationships?
Every business's goal is to develop an unshakeable customer relationship that defines the best ...
Gordon Polovin
September 13, 2023 | 6 MIN READ
Best Practices
Employee Engagement
10 Ways to Enhance Your Employee Performance Reviews
Consistent and robust employee communications are the key to the internal harmony of your organ...
Gordon Polovin
May 31, 2021 | 7 MIN READ
Customer Experience
The 2020 Guide to Seasonal Delight Despite the Distance, Customer Edition
The holiday season is upon us. In 2020 that means kids aren’t supposed to hug mall Santas and...
Jenn Goddu
November 16, 2020 | 6 MIN READ
