Search Blogs
Showing results for: retention
Employee Engagement
General
Go Green: Transforming the WFH Experience
2020 has been a transformational year for most of us. For many of us, this includes changes in ...
Disha Sanghvi
March 28, 2024 | 5 MIN READ
Best Practices
Employee Engagement
General
Top Tips for Addressing Challenges in a Year-End Staff Review
As we continue our series on year-end clear-up projects, we turn our attention to our most impo...
Jake Burgess
June 3, 2023 | 5 MIN READ
Customer Experience
Transactional vs. Relational NPS
Whether Transactional or Relational, Net Promoter Score (NPS) has a massive advantage in the ...
Gordon Polovin
June 7, 2023 | 6 MIN READ
Customer Experience
How many different ways can you look at customer relationships?
Every business's goal is to develop an unshakeable customer relationship that defines the best ...
Gordon Polovin
September 13, 2023 | 6 MIN READ
Best Practices
Employee Engagement
10 Ways to Enhance Your Employee Performance Reviews
Consistent and robust employee communications are the key to the internal harmony of your organ...
Gordon Polovin
May 31, 2021 | 7 MIN READ
Customer Experience
The 2020 Guide to Seasonal Delight Despite the Distance, Customer Edition
The holiday season is upon us. In 2020 that means kids aren’t supposed to hug mall Santas and...
Jenn Goddu
November 16, 2020 | 6 MIN READ
Customer Experience
How to Conduct a CX Audit to Improve Service Quality
Businesses that provide an excellent customer experience (CX) have better sales and brand l...
Richard Conn
September 4, 2023 | 8 MIN READ
Customer Experience
Round Out Your CX Program with Closed Loop Feedback Management
What?
Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...
Kendall Place
May 6, 2021 | 4 MIN READ
Customer Experience
The Best Ways to Collect Customer Feedback
Why care?
Organizations spend billions of dollars every year on digital technology apps that a...
Gordon Polovin
November 30, 2020 | 9 MIN READ
Customer Experience
Customer Service Skills in 2020 and Beyond
What are customer service skills?
Every business today that’s into making the customer exper...
Gordon Polovin
October 23, 2020 | 9 MIN READ