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Showing results for: retention
Customer Experience
The 5 Biggest CX Disruptors in the Digital Era and Their Impact on Customer Loyalty
Want more customers -- and more loyal customers? Of course.Customer experience (CX) in comp...
Gordon Polovin
May 8, 2023 | 11 MIN READ
Customer Experience
Technology
Using Technology to Improve CX—Without Losing the Human Touch
In the world of customer experience, a neutral interaction is worth as little as a negative one...
Jake Burgess
June 8, 2023 | 6 MIN READ
Customer Experience
Market Research
How to Solicit Customer Feedback
Just as no man is an island, no business can go it alone. You may have the greatest product or ...
Jenn Goddu
August 25, 2023 | 7 MIN READ
Best Practices
Employee Engagement
A Work Culture that Works: The Diversity Advantage
Creating a workspace that is inspiring, engaging, and productive remains a critical challenge f...
Disha Sanghvi
February 24, 2021 | 5 MIN READ
Customer Experience
Why Video Customer Service Will Boom in 2021
A lot has changed over the past year, not least the ways in which we communicate.Since the ...
Chris Thomas
June 3, 2023 | 4 MIN READ
Employee Engagement
No Days Off: The PTO Problem During the Pandemic
If you’re like me or many of the people I know, working from home has provided a lot of benef...
Adam Spencer
December 2, 2022 | 4 MIN READ
Employee Engagement
Emotional Intelligence Leadership: 6 Tips
To use the movie trailer phrase, "In a world where..." context is critical. Emotional intellige...
Jenn Goddu
February 15, 2023 | 5 MIN READ
Employee Engagement
Employee Feedback: Examples to Boost Company Culture and ROI
What is employee feedback?
Employee retention is a foundation stone of a healthy ROI. Hiring, ...
Gordon Polovin
June 8, 2023 | 9 MIN READ
Employee Engagement
General
Emotional Intelligence Can Be Learned
The global pandemic has tested the best of us. No matter where we work, or at what level, we’...
Jenn Goddu
January 26, 2024 | 5 MIN READ
Best Practices
General
How to Analyze Survey Data
So you've conducted surveys and followed all the rules. The questions were good, and the respon...
Gordon Polovin
June 3, 2023 | 8 MIN READ
