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Showing results for: retention
Customer Experience
Employee Engagement
Responding to Negative Feedback
The negative feedback arena is vast because it embraces customers and employees — the lifeblo...
Gordon Polovin
July 24, 2021 | 10 MIN READ
Customer Experience
What Is Customer Engagement Marketing?
Good marketing gets the job done, sometimes without drawing attention to itself at all. Done we...
Gordon Polovin
August 7, 2023 | 9 MIN READ
Customer Experience
Balancing the Conversation for CX: How to Speak to Customers in “The New Normal”
There was a period over the past year where companies weren’t sure if they should market and ...
Jake Burgess
March 14, 2024 | 5 MIN READ
Customer Experience
Employee Engagement
The Online Suggestion Box: A Robust Feedback Tool for Customers and Employees
Why is employee and customer feedback important?
A company’s ROI connects closely to retaini...
Gordon Polovin
June 3, 2023 | 7 MIN READ
Employee Engagement
HR Trends in 2021 That Turned Management Thinking Upside Down
The pandemic’s impact on HR trends 2021
The COVD-19 pandemic altered our lives in significan...
Gordon Polovin
July 7, 2023 | 8 MIN READ
Customer Experience
5 Customer Experience Lessons We Can Take From 2020
It’s easy to think that the average consumer has radically changed over the past 12 months. B...
Jake Burgess
December 2, 2022 | 5 MIN READ
Customer Experience
Market Research
What is growth marketing, and how does it relate to the customer experience?
What is growth marketing?
Many sales enablement experts alternatively title their designations...
Gordon Polovin
April 23, 2024 | 9 MIN READ
Feature Focus
General
QR Code Convenience: Safe and Simple Survey Distribution
With our modern and tech-savvy world we see QR codes everywhere: food menus, instruction manual...
Adam Spencer
June 18, 2024 | 3 MIN READ
Customer Experience
Top Customer Experience Marketing Trends Today
They say the customer is always right—but it sure doesn’t always feel that way, does it?
...
Sogolytics
May 18, 2023 | 7 MIN READ
Customer Experience
Market Research
Intended vs. Actual Branding: Understand the Difference to Elevate Marketing Strategies
Branding rests on a combination of marketing activities that build a personality or reputation....
Gordon Polovin
March 23, 2021 | 8 MIN READ
