Customer Experience

Best Ways to Fuel Positive Customer Relations 

Are your customers loyal? Do they trust your brand? As customer buying patterns evolve and c...

Disha Sanghvi

November 25, 2024 | 9 MIN READ

Customer Experience

Employee Engagement

Healthcare

5 Ways to Build Patient Experience

Finding new ways to improve your patients' experience is more than just about making your patie...

LeTeisha Newton

December 23, 2021 | 9 MIN READ

Customer Experience

Advantages of Conducting Customer Satisfaction Surveys

There's nothing more disruptive to a business than customer churn. Companies worldwide are losi...

Gordon Polovin

December 22, 2021 | 6 MIN READ

Best Practices

Employee Engagement

Positive Steps Every Business Can Make for Gender Equality at Work

Although the conversation around gender equality in the workplace is getting louder, there is s...

Jake Burgess

December 2, 2022 | 6 MIN READ

Customer Experience

Building an Effective CX Strategy

Customer experience (CX) is at the core of every company's ROI metrics. According to Forbes, US...

Gordon Polovin

November 29, 2024 | 7 MIN READ

Employee Engagement

General

Why Use Freelancers? 8 Amazing Advantages

The freelance workforce is growing, especially post-pandemic with more people looking for great...

Jenn Goddu

December 13, 2021 | 5 MIN READ

Employee Engagement

Survey Types

30 Employee Engagement Survey Questions That You Need to Ask

Your staff retention depends on keeping your employees motivated and committed to their careers...

Gordon Polovin

December 9, 2021 | 9 MIN READ

Employee Engagement

General

How to Succeed as a Freelancer/Contractor

Post-pandemic, more people are joining the gig economy and working as freelancers or contractor...

Jenn Goddu

December 20, 2021 | 6 MIN READ

Employee Engagement

Healthcare

How Employee Grief May Affect the Patient Experience

“The health and well-being of the patient will be my first consideration,” is part of the r...

LeTeisha Newton

December 6, 2021 | 7 MIN READ

Best Practices

Employee Engagement

One Way or Another: 22 Ideas for Your Employee Recognition Program

Let me state this up front: There is no proven recipe for a successful employee recognition pro...

Natasha Safronova

January 14, 2025 | 9 MIN READ