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Showing results for: retention
Employee Engagement
Employee Engagement Lessons Learned in the Year of The Great Resignation
What are your top three professional highlights from 2021? For me, those are a job change, reva...
Natasha Safronova
October 22, 2021 | 5 MIN READ
Best Practices
Employee Engagement
Adding Value to Your 2 Cents: How to Give Useful Peer-to-Peer Feedback
The annual performance review is common in many work environments. The omnipresent 360-degree r...
Jenn Goddu
June 3, 2023 | 5 MIN READ
Customer Experience
Four Customer Experience Best Practices That Create Brand Engagement
Modern marketing and sales enablement revolve around achieving the best customer experience in ...
Gordon Polovin
September 20, 2021 | 7 MIN READ
Customer Experience
What is Customer Experience Management?
Customer experience (CX) is a modern-day marketing focus. It recognizes that keeping your custo...
Gordon Polovin
September 15, 2021 | 7 MIN READ
Employee Engagement
15 Small Routines to Make a Difference in Employee Well-being (and Fight Burnout)
Employee burnout is one of today’s biggest trends — and that’s not good news. One study ...
Natasha Safronova
December 2, 2022 | 5 MIN READ
Employee Engagement
Vital Human Resources KPIs for Every Business
The most critical ROI-centric activities any company can plan for revolve around retaining good...
Gordon Polovin
August 29, 2021 | 6 MIN READ
Customer Experience
Customer Loyalty Programs: A Crucial Part of ROI-centric Strategies
Let’s face it, when all is said and done, sales revenue is the lifeblood of your business. Wi...
Gordon Polovin
June 8, 2023 | 6 MIN READ
Employee Engagement
The Future of Professional Development
Regardless of where a company resides on the continuum of professional development for their em...
Kathy Edens
June 1, 2023 | 5 MIN READ
Customer Experience
The Importance of Omnichannel Consistency in Customer Experience
A customer experience that is consistent across all channels has been shown to lead to an incre...
Jake Burgess
June 2, 2023 | 6 MIN READ
Customer Experience
The Perception Gap: Getting from Expectation to Reality
Sure, sales numbers matter, as do those key CX metrics you've been measuring (right?). But that...
Disha Sanghvi
June 3, 2023 | 4 MIN READ
