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Showing results for: retention
Employee Engagement
15 Small Routines to Make a Difference in Employee Well-being (and Fight Burnout)
Employee burnout is one of today’s biggest trends — and that’s not good news. One study ...
Natasha Safronova
December 2, 2022 | 5 MIN READ
Employee Engagement
Vital Human Resources KPIs for Every Business
The most critical ROI-centric activities any company can plan for revolve around retaining good...
Gordon Polovin
August 29, 2021 | 6 MIN READ
Customer Experience
Customer Loyalty Programs: A Crucial Part of ROI-centric Strategies
Let’s face it, when all is said and done, sales revenue is the lifeblood of your business. Wi...
Gordon Polovin
June 8, 2023 | 6 MIN READ
Employee Engagement
The Future of Professional Development
Regardless of where a company resides on the continuum of professional development for their em...
Kathy Edens
June 1, 2023 | 5 MIN READ
Customer Experience
The Importance of Omnichannel Consistency in Customer Experience
A customer experience that is consistent across all channels has been shown to lead to an incre...
Jake Burgess
June 2, 2023 | 6 MIN READ
Customer Experience
The Perception Gap: Getting from Expectation to Reality
Sure, sales numbers matter, as do those key CX metrics you've been measuring (right?). But that...
Disha Sanghvi
June 3, 2023 | 4 MIN READ
Customer Experience
Can We Measure the ROI of Improved Customer Experience?
As many as half of CX leaders are not properly able to quantify the impact of customer experien...
Jake Burgess
August 10, 2023 | 4 MIN READ
Employee Engagement
The Season of Churn: Pandemic-Influenced Employee Turnover
There’s no doubt that the pandemic was a bombshell, throwing the world as we knew it into cha...
Gordon Polovin
June 8, 2023 | 6 MIN READ
Best Practices
Employee Engagement
How Developing Webinars Develops Employees
As a marketer responsible for organizing and managing webinars for demand generation and though...
Natasha Safronova
June 8, 2023 | 4 MIN READ
Employee Engagement
Feedforward, Not Feedback
There’s a new buzzword making the rounds within business development circles: feedforward. I...
Jake Burgess
May 26, 2023 | 6 MIN READ