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Showing results for: retention
Best Practices
Employee Engagement
Much Ado About Active Listening in the Workplace
Look into employee engagement and you’re likely to read this advice: Listen to your employees...
Jenn Goddu
July 10, 2022 | 5 MIN READ
Best Practices
Employee Engagement
Mentoring vs. Coaching: What’s the Difference?
You want to improve your career prospects or professional skills. You’ve heard of both coachi...
Jenn Goddu
July 25, 2022 | 5 MIN READ
About Sogolytics
Customer Experience
Customer Experience Software: The Best CX Platforms on the Market Today
Looking for a customer experience software solutions? You're not alone! Customer experience sol...
Gordon Polovin
September 17, 2024 | 13 MIN READ
Financial Services
Let’s #CUImagine: Carolinas Credit Union League Annual Meeting
The perfect vacation? Sunshine, blue skies, and plenty of inspiration! The folks organizing the...
Melissa Krut
June 27, 2022 | 4 MIN READ
Best Practices
Customer Experience
Survey Types
When to Initiate a CSAT Survey
We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...
LeTeisha Newton
August 23, 2024 | 4 MIN READ
Best Practices
Employee Engagement
How to Find a Work Mentor Who is Right for You
You know that partnering with a mentor at work can give you access to a valuable sounding board...
Jenn Goddu
June 21, 2022 | 6 MIN READ
Customer Experience
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 4 MIN READ
Best Practices
Employee Engagement
General
6 Benefits of Mentoring in the Workplace
Research the career trajectories for CEOs of Fortune 100 companies, and you can count on certai...
Jenn Goddu
April 25, 2024 | 8 MIN READ
Best Practices
Customer Experience
General
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 9 MIN READ
Best Practices
Employee Engagement
General
Words Matter: Positive Feedback and Employee Motivation
It’s National Say Something Nice Day, and we’re all about spreading positivity!Word...
Disha Sanghvi
May 31, 2022 | 4 MIN READ
