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Showing results for: retention
Best Practices
Customer Experience
Survey Types
When to Initiate a CSAT Survey
We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...
LeTeisha Newton
August 23, 2024 | 4 MIN READ
Best Practices
Employee Engagement
How to Find a Work Mentor Who is Right for You
You know that partnering with a mentor at work can give you access to a valuable sounding board...
Jenn Goddu
June 21, 2022 | 6 MIN READ
Customer Experience
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 4 MIN READ
Best Practices
Employee Engagement
General
6 Benefits of Mentoring in the Workplace
Research the career trajectories for CEOs of Fortune 100 companies, and you can count on certai...
Jenn Goddu
April 25, 2024 | 8 MIN READ
Best Practices
Customer Experience
General
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 9 MIN READ
Best Practices
Employee Engagement
General
Words Matter: Positive Feedback and Employee Motivation
It’s National Say Something Nice Day, and we’re all about spreading positivity!Word...
Disha Sanghvi
May 31, 2022 | 4 MIN READ
Best Practices
General
How Important is an Organization’s WHY?
Ever since Simon Sinek’s 2009 TED Talk went viral, “finding your WHY” has become extremel...
Jake Burgess
May 27, 2022 | 8 MIN READ
Best Practices
Employee Engagement
General
Integrating Cybersecurity into the Employee Experience is Crucial on Many Levels
Cybercriminals are attacking company security defense systems from every direction, and they do...
Gordon Polovin
May 17, 2022 | 7 MIN READ
Customer Experience
What is CXI? Into the World of Customer Experience Innovation
Customer experience itself is no longer an unknown topic, but one of great importance in the bu...
LeTeisha Newton
December 2, 2022 | 5 MIN READ
Best Practices
Customer Experience
Aligning CX and Cybersecurity Improvements for Groundbreaking Strides in 2024
Over the last few years, businesses have faced dramatic technological challenges, thus impactin...
Gordon Polovin
December 21, 2023 | 7 MIN READ