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Best Practices
Financial Services
How Data Is Revolutionizing Banking CX
This article focuses on how banks and financial service institutions can create a more meaningf...
Gordon Polovin
January 30, 2023 | 9 MIN READ
Best Practices
Customer Experience
Employee Engagement
Looking Back: Measuring Company Success
When trying to evaluate “success,” there are a million different key performance indicators...
Jake Burgess
January 25, 2023 | 5 MIN READ
Employee Engagement
Exploring the Power of Employee Loyalty
We all know the importance of employee retention, and the fear that attrition strikes in the he...
Disha Sanghvi
January 23, 2023 | 5 MIN READ
Best Practices
Employee Engagement
5 Ways to Boost Employee Financial Wellness
Let's start from the beginning. What really is financial wellness?Financial wellness (or fi...
Gordon Polovin
January 18, 2023 | 9 MIN READ
Best Practices
Employee Engagement
EX Metrics That Matter: Are You Delivering?
Unlike with customer experience, it’s a bit harder to tie employee experience directly to ove...
Jake Burgess
January 17, 2023 | 6 MIN READ
Best Practices
Customer Experience
Did You Deliver on CX Last Year?
The new year is filled with a rush of excitement, as companies set new targets and plan the pat...
Jake Burgess
January 8, 2024 | 6 MIN READ
Best Practices
Employee Engagement
10 Employee Experience Trends to Know for 2024
As the new year approaches, December becomes a time of reflection and planning. Some people may...
LeTeisha Newton
February 13, 2024 | 7 MIN READ
Best Practices
Employee Engagement
Career Trends to Look Out For in 2024
As we head toward the end of the year, there's a lot to celebrate and plenty to look forward to...
Phillip Pinero
January 8, 2024 | 5 MIN READ
Best Practices
Employee Engagement
Why You Need to Take Time (Truly) Off from Work
How often do you take time off work? While Americans are notorious for working as hard as can b...
Jenn Goddu
December 16, 2022 | 6 MIN READ
Best Practices
Customer Experience
Market Research
How to Launch Your App Successfully in 2024
If you build it, they will come -- right?Unsurprisingly, app developers often demonstrate a...
Gordon Polovin
March 28, 2024 | 15 MIN READ
