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Showing results for: retention
Best Practices
Healthcare
How Feedback Can Boost Loyalty in Healthcare
We live in the review era. Most of us check online reviews before going to a physician, and oft...
Jake Burgess
March 27, 2023 | 6 MIN READ
Best Practices
Financial Services
How to attract new credit union members
For over a month now, we’ve been publishing articles that focus on the lifeblood of credit un...
Patrick Grieve
March 23, 2023 | 5 MIN READ
Customer Experience
Employee Engagement
How HR Leaders Use EQ to Improve CX
Emotional intelligence has gained increasing attention in the field of HR leadership over the p...
Jake Burgess
March 22, 2023 | 5 MIN READ
General
Survey Types
Top 10 Online Survey Analysis Tools in 2023
Many hard-nosed CEOs and COOs, when they see a title like this, ask the question, "Why do I nee...
Gordon Polovin
August 23, 2024 | 10 MIN READ
Best Practices
Employee Engagement
9 Ways to Create a Culture of Kindness at Work
Company culture impacts employee engagement as well as customer retention. And that’s just th...
Jenn Goddu
March 21, 2023 | 6 MIN READ
Best Practices
Employee Engagement
The Power of Kindness at Work
Work today is often focused on productivity: Do your job well and efficiently! Be a top perform...
Jenn Goddu
March 17, 2023 | 5 MIN READ
Best Practices
Consulting
Customer Experience
How to Choose the Right CX Consultant
The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...
Gordon Polovin
March 15, 2023 | 10 MIN READ
Best Practices
Employee Engagement
8 Ways to Create a Culture Your Employees Love
If you’d asked an employer about “company culture” before the 1980s, they might have look...
Jenn Goddu
March 6, 2023 | 6 MIN READ
Best Practices
Employee Engagement
Bridging the Top 5 Employee Experience Gaps
Sogolytics · Bridging the Top 5 Employee Experience Gaps | Sogolytics BlogCastHave you che...
Disha Sanghvi
June 15, 2023 | 6 MIN READ
Best Practices
Customer Experience
Financial Services
What Makes Credit Union Members Leave?
Members are the lifeblood of any credit union. A high amount of member loyalty tends to bode we...
Patrick Grieve
February 27, 2023 | 5 MIN READ