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Travel and HospitalityPersonalization with AI: Guest Experiences that ImpressArtificial Intelligence (AI) has changed the way we view the world. With businesses leveraging the efficiencies of technology, the mundane and routine tasks are often...5 min read
Travel and HospitalityMapping The Guest Journey: How CX Leaders Track and Manage MetricsWhen you picture a CX expert in the hospitality industry, maybe you imagine a helpful concierge, a receptionist who’s always smiling, or a tour guide...5 min read
Travel and HospitalityUnder Pressure: How Rising Guest Expectations Impact Employee ChurnAhh, summer vacation. The chance to get away from it all… unless you work in the hospitality industry. Consider Sandra, struggling to manage the check-out...5 min read
Travel and HospitalityTop Ways AI is Transforming Guest Experience: Lessons to Take HomeWhat do frequent flyer Alex, pan-US corporate sales head Meisha, and fashion model Nikita have in common? They all tend to check in to their...5 min read
Travel and HospitalityLeisure Travel Expectations for 2024What did you do during the pandemic? Chances are, you didn’t get out much. The fear of a deadly virus, travel restrictions implemented by countries,...7 min read
Travel and Hospitality3 CX Trends Transforming the Hospitality IndustryThe hospitality industry is anything but static. Indeed, the most successful restaurateurs, hoteliers, and travel operators feel the pulse of guest and patron expectations and...6 min read
Travel and HospitalityHow To Use Tech To Delight Your GuestsIt’s 2022, and it’s time for hotels to step it up. Gone are the days of making your guests wait in line to fill out...5 min read
Travel and Hospitality6 Hotel Guest Experience Pillars You Must NailIt’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to please. Comfort. Affordability. Good service. Today’s guests want...5 min read
Travel and Hospitality9 Tips to Improve Hotel Guest ExperienceOne of the most important things that a hotel can do is to provide their guests with a good experience. This is a pretty straightforward...3 min read
Travel and HospitalityCreating Airline Passenger Experiences Travelers Will LoveAirlines are known for their commitment to prioritizing passengers’ air travel experience. Right? As someone with over 10 years of industry experience, I certainly think...4 min read
Travel and HospitalityListening to Traveler Feedback Today is Key to an Airline’s Success TomorrowIt’s no secret that the aviation industry has been one of the sectors most impacted by the COVID-19 pandemic. Unprecedented health and safety concerns in combination...4 min read
Travel and HospitalityHow to Reverse the Decline in Hotel Guest Satisfaction in 2022For the hotel industry in 2022, it’s a classic case of “good news, bad news.” The good news? In general, the industry is continuing to...