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Customer Experience3 Key Onboarding Challenges and How to Overcome Them in 2025No surprises here: We all know that a smooth onboarding experience is critical for both employees and customers. So when you’re looking to build engagement...9 min read
Customer ExperienceHow Black Friday and Cyber Monday Surveys Can Boost Shopping Holiday SuccessThanksgiving opens the holiday shopping season, merging with Black Friday (the single biggest 24-hour shopping event of the year) that, without missing a beat, flies...10 min read
Customer ExperienceYour Slice of the Pie: How Surveys Can Improve Thanksgiving PromotionsSmall business owners, marketing professionals, and customer experience managers in touch with their market segments react to crucial trigger points indicating a surge in demand....8 min read
Customer ExperienceFrom Purchase to Loyalty: Strategies to Reduce Post-Purchase DissonanceHave you ever bought something, then immediately regretted your decision? Post-purchase dissonance, commonly known as buyer’s remorse, is a concern that every business must address...5 min read
Customer ExperienceThe Greener Path to Sustainable Guest SatisfactionHave you noticed an increasing number of businesses going green? Whether it’s fashion houses or hotels, going green is more than just a trend –...7 min read
Customer ExperienceThe Future of Finance: Fintech’s Consumer-First ApproachAs technology revolutionizes the financial services industry, are you ready for what’s next? From the medieval trade centers to the rise of central banks and...7 min read
Customer ExperienceThe Future of Healthcare for ConsumersNo surprises here: Today’s healthcare doesn’t look the same as yesterday’s healthcare, and tomorrow — well, just about anything can happen. As all industries shift...7 min read
Customer ExperienceWhy Customer Loyalty Program Success Depends on Employee Loyalty and EngagementThe traditional customer retention ecosystem focuses on digital interconnections, SaaS and app technologies, brand loyalty programs, and more. The “more” includes a driving influence that...9 min read
Customer Experience6 Customer Loyalty Program Errors That Kill Customer EngagementCustomer loyalty programs can offer amazing opportunities for both customers and brands, but not all programs are created equal. History proves there are right and...4 min read
Customer ExperienceHealthy Growth for the Fitness Industry: Key Takeaways from Beyond Activ 2024As the fitness industry evolves rapidly, there’s ample opportunity for growth. At the 2024 Beyond Activ Conference in New York, presenters repeatedly stressed this statistic:...7 min read
Customer ExperienceTechnologies Defining the Future of Consumer FinanceThe finance sector runs on two things: trust and technology. While financial service providers are upgrading on the latter, the former is a primary determinant...3 min read
Customer ExperienceThe Evolution of Customer Expectations: Study ResultsThe end of the relationship started with something simple: a package that arrived late. While Ana had been a loyal customer for a few years,...8 min read
Customer ExperienceUnlocking Profit Potential: Statistics That Prove Loyalty Programs WorkWant to grow (or start!) a customer loyalty or rewards program? If your colleagues keep demanding you show them the numbers before they sign on,...8 min read
Customer ExperienceThe 6 Known-Brand Reward Programs Creating CX Waves in 2025Modern loyalty programs prioritize practicality, but to succeed, their designers must have visions beyond discounts and freebies, taking the customer experience to a new level....8 min read
Customer ExperienceHow Sustainability Initiatives Power Customer Loyalty ProgramsSustainability in customer experience (CX) strategies promote brands that have significantly positive environmental and social impact on the world. This definition includes: Designing products and...
