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Customer ExperienceCustomer Retention Strategies for 2025 and Beyond: 6 Practical Tips That Can Make a DifferenceLosing customers can be one of the most significant challenges to an organization’s growth. In this article, we’ll focus in on the glass-half-full perspective: retaining...9 min read
Customer ExperienceHow to Use Christmas Surveys to Boost Holiday Marketing Ideas and PromotionsFeeling festive? If you’re a small business owner, marketing professional, or customer experience managers looking to leverage Christmas surveys for holiday success, this post is...8 min read
Customer Experience3 Key Onboarding Challenges and How to Overcome Them in 2025No surprises here: We all know that a smooth onboarding experience is critical for both employees and customers. So when you’re looking to build engagement...9 min read
Customer ExperienceHow Black Friday and Cyber Monday Surveys Can Boost Shopping Holiday SuccessThanksgiving opens the holiday shopping season, merging with Black Friday (the single biggest 24-hour shopping event of the year) that, without missing a beat, flies...10 min read
Customer ExperienceYour Slice of the Pie: How Surveys Can Improve Thanksgiving PromotionsSmall business owners, marketing professionals, and customer experience managers in touch with their market segments react to crucial trigger points indicating a surge in demand....8 min read
Customer ExperienceFrom Purchase to Loyalty: Strategies to Reduce Post-Purchase DissonanceHave you ever bought something, then immediately regretted your decision? Post-purchase dissonance, commonly known as buyer’s remorse, is a concern that every business must address...7 min read
Customer ExperienceAutomated Quality Management: How to Improve Customer Satisfaction With AQMEver wonder how pearl divers manage to find those few precious gems in the vast ocean? Those who rely only on their intuition, diving repeatedly...5 min read
Customer ExperienceThe Greener Path to Sustainable Guest SatisfactionHave you noticed an increasing number of businesses going green? Whether it’s fashion houses or hotels, going green is more than just a trend –...7 min read
Customer ExperienceThe Future of Finance: Fintech’s Consumer-First ApproachAs technology revolutionizes the financial services industry, are you ready for what’s next? From the medieval trade centers to the rise of central banks and...7 min read
Customer ExperienceThe Future of Healthcare for ConsumersNo surprises here: Today’s healthcare doesn’t look the same as yesterday’s healthcare, and tomorrow — well, just about anything can happen. As all industries shift...17 min read
Customer ExperienceMastering CSAT: The Comprehensive Guide to Customer Satisfaction ScoreCustomer satisfaction is fundamental to business success – and this concept resonates intuitively with professionals across industries. Happy customers stick around longer, generate more Customer...7 min read
Customer ExperienceWhy Customer Loyalty Program Success Depends on Employee Loyalty and EngagementThe traditional customer retention ecosystem focuses on digital interconnections, SaaS and app technologies, brand loyalty programs, and more. The “more” includes a driving influence that...9 min read
Customer Experience6 Customer Loyalty Program Errors That Kill Customer EngagementCustomer loyalty programs can offer amazing opportunities for both customers and brands, but not all programs are created equal. History proves there are right and...4 min read
Customer ExperienceHealthy Growth for the Fitness Industry: Key Takeaways from Beyond Activ 2024As the fitness industry evolves rapidly, there’s ample opportunity for growth. At the 2024 Beyond Activ Conference in New York, presenters repeatedly stressed this statistic:...7 min read
Customer ExperienceTechnologies Defining the Future of Consumer FinanceThe finance sector runs on two things: trust and technology. While financial service providers are upgrading on the latter, the former is a primary determinant...
