Ruma Malia
Customer Experience
Beyond Omnichannel Listening: Keeping Up With Hyper-Engaged Customers
Today's customers have complex expectations. Despite having a wide array of channels on which t...
Ruma Malia
November 27, 2023 | 4 MIN READ
Customer Experience
How to Ensure Amazing UX Doesn’t Make Us Lazy Humans
No one wants to work harder than they have to, right?Since design scholar and researcher Do...
Ruma Malia
November 13, 2023 | 4 MIN READ
Customer Experience
Working Parents: Tips to Ensure Well-Being
Parents with (paid) jobs have never had it easy. But as hybrid and flexi working becomes the no...
Ruma Malia
October 30, 2023 | 4 MIN READ
Customer Experience
How to Manage Well-Being Without Saying “No”
Every productivity guru is out there to convince us that saying "no" is the only way to get wha...
Ruma Malia
October 19, 2023 | 4 MIN READ
Customer Experience
How to Train for a Growth Mindset
Adam, a top recruiter in his team, was facing major disappointment. Six months after he'd hired...
Ruma Malia
September 28, 2023 | 4 MIN READ
Customer Experience
5 Ways to Balance Need-Based Hiring with Growth
Julia has just enough budget to hire for her organization's current needs, but not for the empl...
Ruma Malia
September 20, 2023 | 4 MIN READ
Customer Experience
Change Management: Rethinking L&D Strategies
Sogolytics · Change Management: Rethinking L&D Strategies | Sogolytics BlogCastTechn...
Ruma Malia
September 28, 2023 | 4 MIN READ
