LeTeisha Newton
LeTeisha is all about imagination, as reflected through her eclectic involvement in fiction publishing, game streaming, and cosplaying. When she's not creating, she's working on scholastic pursuits beyond her MBA.
Best Practices
Know Better, Do Better: Why Only Celebrating Diversity in February is Dangerous
As we're focusing our corporate social responsibility lens on Diversity and Inclusion during ...
LeTeisha Newton
June 15, 2022 | 5 MIN READ
Best Practices
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 5 MIN READ
Best Practices
Know Better, Do Better: Focus On Diversity
We’ve been focusing on different aspects of corporate social responsibility and the importanc...
LeTeisha Newton
June 16, 2022 | 5 MIN READ
Best Practices
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 5 MIN READ
Best Practices
Remote Work: Bringing in the Sustainability Benefits
Are we still talking about sustainability? Absolutely! Beyond our total appreciation of corpora...
LeTeisha Newton
May 20, 2022 | 5 MIN READ
Best Practices
Is it Getting Hot in Here? The Rise of World Temperature
As we continue to explore sustainability and its role in corporate social responsibility, we ca...
LeTeisha Newton
January 2, 2023 | 5 MIN READ
Best Practices
What is CXI? Into the World of Customer Experience Innovation
Customer experience itself is no longer an unknown topic, but one of great importance in the bu...
LeTeisha Newton
November 18, 2024 | 5 MIN READ
Best Practices
Know Better, Do Better: Focus on Sustainability
There are many aspects of corporate social responsibility, and we're examining these aspects to...
LeTeisha Newton
May 6, 2022 | 5 MIN READ
Best Practices
Know Better, Do Better: Employees, Consumers, and Getting to Know Your People
As we continue our series on using empathy to lead the way in your corporate social responsibil...
LeTeisha Newton
August 9, 2023 | 5 MIN READ
Best Practices
Empathetic Listening for Better Corporate Culture
Corporate culture can determine how employees feel at work, the way they interact, and the way ...
LeTeisha Newton
April 16, 2022 | 5 MIN READ
