Kashyap Vyas
An engineer turned writer, Kashyap has 11 years of experience blending technical expertise with storytelling flair, focusing on science and technology subjects. His work appears in top tech publications. Off-duty, you can find him exploring new music and places.
Customer Experience
Customer Experience Automation: How AI is Transforming CX
"The future of customer experience is predictive, personalized, and proactive."
– Blake Mor...
Kashyap Vyas
March 20, 2025 | 11 MIN READ
Customer Experience
Kano Model: How Businesses Can Prioritize Features to Boost Customer Satisfaction and Loyalty
“People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!”
- Theo...
Kashyap Vyas
March 21, 2025 | 11 MIN READ
Customer Experience
Customer Intelligence (CI): What It Is, Why It Matters, and How to Leverage It for Growth
Imagine a team of researchers lands on foreign soil, ready to explore it. However, to their dis...
Kashyap Vyas
March 17, 2025 | 11 MIN READ
Customer Experience
Graceful Goodbyes: How Employee Offboarding Shapes Organizational Success
Saying goodbye isn’t always easy.
An employee's voluntary or involuntary exit can be an em...
Kashyap Vyas
March 17, 2025 | 11 MIN READ
Customer Experience
Post-Holiday Survey Analysis: The Secret to Boosting Employee Engagement and Retention
“No man needs a vacation so much as the man who has just had one.”
- Elbert Hubbard
...
Kashyap Vyas
February 3, 2025 | 11 MIN READ
Customer Experience
Avoid Employee Burnout: How to Create a Flexible Holiday Work Schedule
Imagine an employer who offers extra paid leave, a month of unpaid leave each year, eight weeks...
Kashyap Vyas
February 3, 2025 | 11 MIN READ
Customer Experience
How to Create a Corporate AI Policy That Works
From buzzword to reality, Artificial Intelligence (AI) continues to impact businesses worldwide...
Kashyap Vyas
February 3, 2025 | 11 MIN READ
Customer Experience
Automated Quality Management: How to Improve Customer Satisfaction With AQM
Ever wonder how pearl divers manage to find those few precious gems in the vast ocean? Those wh...
Kashyap Vyas
February 3, 2025 | 11 MIN READ
Customer Experience
The Ultimate Guide to Building a Winning Digital HR Strategy in 2025
The nature of work is evolving rapidly, and so is the workforce.
It’s time to adapt to a t...
Kashyap Vyas
January 6, 2025 | 11 MIN READ
Customer Experience
The Future of Finance: Fintech’s Consumer-First Approach
As technology revolutionizes the financial services industry, are you ready for what's next?
...
Kashyap Vyas
February 3, 2025 | 11 MIN READ
